Division Director of Landscape Maintenance

As the Division Director of Landscape Maintenance at Heritage Landcare, you will hold a critical role in leading our Midlands maintenance operations.  You will report directly to the COO. 

This role involves managing a team of supervisors, optimizing routing and scheduling processes through advanced software tools (Aspire), and ensuring high-quality service delivery. The supervisors manage weekly mowing, non-turf weed control, pruning, and other tasks associated with maintenance. 

Your main objective will be to create a structured environment that allows teams to become adaptable in order to deliver safe, excellent, and efficient maintenance solutions while maintaining strong client relationships.

As the Division Director your duties will include but not be limited to the following:          

Leadership & Team Management

• Promote a culture of safety, teamwork, and continuous improvement
• Lead, mentor, and manage maintenance supervisors to ensure optimal performance and team cohesion
• Set clear goals and expectations for supervisors and their teams, fostering accountability and professional development

Operational Oversight

• Oversee daily landscape maintenance operations, ensuring efficiency, quality, and compliance with company standards
• Utilize Aspire and other software to streamline processes and minimize inefficiencies through:
  • Scheduling and Routing
  • Work tickets
  • Client requests and issues
  • Labor budgets
  • Employee management
• Monitor job site performance through in-person inspections and provide solutions to address challenges proactively
• Meet with other divisions such as sales, fleet, and installation to ensure efficient cross functional operations

Client & Quality Focus

• Ensure client satisfaction by maintaining high standards for service delivery and prompt resolution of issues or requests
• Manage our site audit schedule to ensure quality and provide feedback to improve team performance
• Collaborate with the sales team and other departments to develop service plans that meet client needs
• Provide recommendations and guidance to clients on specialized maintenance best practices, plant health, and landscape enhancement opportunities

Strategic Planning & Reporting

• Analyze data and metrics from software tools to identify trends, improve efficiency, and support decision-making
• Develop and implement strategies to optimize routes, reduce costs, and improve resource allocation
• Prepare reports and present updates on operations to company leadership

Culture

• Promote a positive and collaborative work environment
• Communicate effectively with teams, leadership and clients for optimal results
• Offer regular feedback and performance evaluations for supervisors
• Develop training programs for new employees and ensure all employees receive the appropriate training and education
• Develop leadership skills in supervisors and team leaders

• High school diploma or equivalent. Relevant certifications or training in landscaping or horticulture are a plus
• Extensive experience in the landscaping industry, with a strong understanding of maintenance operations, such as pruning and turf management
• Proven experience in leading and managing a team, with excellent leadership and team management skills
• Strong knowledge of specialized maintenance techniques, equipment, and materials specific to pruning, turf management, and other specialty tasks
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with clients and team members
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines
• Proficiency in maintenance management software and other relevant tools
• There will be times during normal business hours and emergencies that require you to perform extenuating duties
• Valid driver's license and clean driving record

• Must be able to effectively communicate in English, bilingual in Spanish is an advantage
• Demonstrates dependability and commitment to the required hours for job completion
• Must be able to pass a background check
• Must have a valid Driver’s License and a clean 3-Year driving record

• Work outside in various weather conditions that may be hot, cold, wet, or turbulent
• Work in environments with loud noise levels, requiring hearing protection
• Must be able to work long hours and overtime during emergencies
• Must understand and abide by all OSHA regulations, including wearing PPE
• Must be able to lift up to 50 pounds
• Must be able to stand, bend, and squat for extended periods

Work Schedule: Monday - Thursday 6:30am to 5:00pm  NOTE: As a salaried employee, your work hours/days are structured on a completion-based schedule. This means that you are required to work until all assigned jobs for the day/week are completed, which could mean working weekend days in order to meet job completion requirements.

Status: Salaried, Exempt

Location: Midlands

Department: Maintenance

Benefits:

• 401(k)
• 401(k) matching
• Group Health insurance
• Group Dental insurance
• Group Vision insurance
• Free Employee assistance program
• Free Virtual Urgent care services with Medical coverage
• Flexible spending account
• Company Paid Life insurance
• Paid time off

This job description is intended to describe the general nature and level of work performed by people assigned to this classification. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of individuals so classified. All requirements are subject to change over time. The position description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.