Greenville-Spartanburg Branch Manager

Job Summary:

As the Greenville-Spartanburg Branch Manager at Heritage Landcare, you will play a crucial role in overseeing the operations and sales of this location. Reporting directly to the VP of Maintenance Operations you will be responsible for managing all aspects including sales, operations, client relationships, and team management.

Responsibilities:

As the Greenville-Spartanburg Branch Manager your duties will include but not be limited to the following:

Region Operations and Management:

• Oversee the day-to-day operations ensuring work is completed with safety, excellence, and efficiency
• Collaborate with the VP of Maintenance Operations to develop and implement region-specific goals, objectives, and strategies
• Monitor KPIs (key performance indicators), such as sales growth, client satisfaction, and employee productivity
• Manage the region budget, closely monitoring expenses and identifying opportunities for cost control and efficiency improvement
• Ensure compliance with company policies, safety regulations, and industry best practices within the region

Sales and Business Development:

• Develop and implement a strategic sales plan to expand the region's client base and increase market share
• Develop pricing strategies and sales approaches to ensure competitiveness and profitability
• Identify and pursue new business opportunities, including commercial landscape installation, enhancements, and maintenance contracts
• Build and maintain strong relationships with existing clients, ensuring their satisfaction and identifying opportunities for upselling or cross-selling
• Collaborate with the marketing team to develop promotional materials and participate in industry events to enhance the region's visibility and reputation
• Review and maintain sales targets and goals set by upper management, monitoring progress and taking necessary actions to achieve or exceed targets

Client Relationship Management:

• Serve as the primary point of contact for key clients in the region’s area, ensuring their needs are met and expectations are exceeded
• Conduct regular client meetings to assess satisfaction levels and identify opportunities for improvement or additional services
• Collaborate with the operations team to ensure that client requirements are effectively communicated and executed
• Address any client concerns or issues promptly and professionally, working towards effective resolution

Team Leadership and Development:

• Promote a safe working environment and ensure compliance with safety policies and regulations
• Provide guidance, support, and coaching to team members, fostering a culture of collaboration, accountability, and continuous improvement
• Conduct performance evaluations, provide feedback, and identify opportunities for professional development
• Collaborate with HR to attract, hire, and retain top talent, ensuring a skilled and motivated workforce
• Recruiting and training of new hires to assist in retaining employees

Region Reporting and Communication:

• Prepare and present regular reports to the VP of Maintenance Operations, providing updates on region performance, sales goals, market trends, and challenges
• Communicate effectively and regularly with the VP of Maintenance Operations and other stakeholders, ensuring alignment of region activities with company objectives
• Collaborate with other region managers and departments to share best practices, leverage resources, and ensure consistency in operations and service delivery

Requirements:

• Bachelor's degree in business, horticulture, or a related field. Relevant certifications or training in landscaping or sales are a plus
• Minimum of 5-7 years of experience in the landscaping industry, with a focus on sales and region management
• Proven track record of achieving sales targets and driving business growth
• Strong knowledge of the commercial landscaping industry, market dynamics, and competitor landscape in the region’s area
• Excellent leadership and team management skills, with the ability to motivate and inspire a diverse workforce
• Strong business acumen, with the ability to develop and implement strategic plans, budgets, and sales strategies
• Exceptional communication and interpersonal skills, with the ability to build and maintain relationships with clients, stakeholders, and team members
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions
• Proficiency in relevant software applications and CRM systems
• Valid driver's license and clean driving record

Physical Demands:

• Work outside in various weather conditions that may be hot, cold, wet, or turbulent
• Work in environments with loud noise levels, requiring hearing protection
• Must be able to work long hours and overtime during emergencies
• Must understand and abide by all OSHA regulations, including wearing PPE
• Must be able to lift up to 50 pounds
• Must be able to stand, bend, and squat for extended periods

Work Schedule: Monday - Thursday 6:30am to 5:00pm NOTE: As a salaried employee, your work hours/days are structured on a completion-based schedule. This means that you are required to work until all assigned jobs for the day/week are completed, which could mean working weekend days in order to meet job completion requirements.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

DISCLAIMER

This job description is intended to describe the general nature and level of work performed by people assigned to this classification. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of individuals so classified. All requirements are subject to change over time. The position description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.