What are the responsibilities and job description for the Receptionist position at Heritage Pointe Communties?
Qualifications:
- High School graduate or equivalent, with ability to type, use computer and have basic knowledge of counting change.
- Must be able to speak, read and write English language in a legible and understandable manner.
- Must be able to deal with frequent interruptions while maintaining a positive and productive attitude.
- Physically, mentally and emotionally healthy, having a good moral character and will pass this facilities medical examination, consistent with the job description. Maintains good grooming and appearances within this facilities dress code policy.
- Must have an interest in the well-being of residents and be able to communicate effectively with residents, families and coworkers.
- Will maintain confidentiality of personal records of residents.
- Will have knowledge of facility policies and procedures for safety and disaster preparedness, residents’ rights, and universal precaution. Will participate in the educational/training in-service programs provided by the facility.
- Positive and mature attitude with the ability to work in a fast paced environment.
Responsible to: Administrator at Heritage Pointe Huntington
FLSA Status: Non-exempt
Duties:
- Greet visitors, prospective candidates and other visitors of the facility in a warm and pleasant manner.
- Must possess the ability to deal tactfully with personnel, residents, family members, visitors and government agencies/personnel and the general public.
- Answers incoming calls on a multi-line system both internally and externally, in a warm, pleasant and professional manner as well as directs caller to the appropriate associate.
- When speaking on the phone regarding resident information, assure confidentiality at all times, being careful to be aware of who is standing near the desk and may overhear conversation.
- Provides callers with information such as facility address, directions to facility location, facility fax number, website and other related information.
- Coordinates pick up of deliveries from mail services (FedEx, UPS, etc.).
- Receives mail daily and assures timely and appropriate disbursement including forwarding of resident mail as instructed by family or post office.
- Deliver mail, packages, etc., and visits the office supply room at predetermined times to allow front desk coverage
- Perform cash transactions related to petty cash and resident trust.
- Utilize Canva for facility postings.
- Ability to conduct and post resident trust transactions and file transaction receipts as needed.
- Conduct sale of guest meals and special event guest meals.
- Coordinate and order office supplies. Clean and maintain office supply room as needed.
- Assists with other related clerical duties such as photocopying, faxing, filing, folding of billing and resident trust statements, assembling of marketing packets.
- Verify and assemble new hire packets when needed.
- Supervise and schedule evening and weekend front desk coverage.
- Liaison between residents and support staff such as maintenance, admissions, nursing, etc.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
