What are the responsibilities and job description for the eCommerce Coordinator - Order Review, Payments and Fraud position at Hermès?
- Job Category Digital - E-commerce, Traffic Acquisition
- Years of Experience Minimum 1 year
- Contract Type Unlimited contract
- Job Schedule Full time
- Locations Office - Corporate NY - 59th Street (77)
- Legal Employer HERMES OF PARIS INC.
- Posting Date 03/05/2025, 05:23 PM
AN EQUAL OPPORTUNITY EMPLOYER
Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.
At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.
We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at ccpa@hermes.com.
The Team
The Hermes.com team oversees all content and aspects of the eCommerce business while supporting omnichannel services, operational tasks and responsibilities, and reporting needs.
The Opportunity
As the eCommerce Coordinator – Order Review, Payments and Fraud, you will support the team in all operational tasks including order review, payments, fraud and abuse monitoring and reporting, claims, and additional eCommerce operations tasks that require efficient time management skills to meet business needs and deadlines. In partnership with your manager, you will support and complete reports to propose areas of improvement and process evolutions related to order review and payments and fraud. You will work on operational responsibilities related to client services and help to elevate the overall client experience and partner with your manager and the Client Relations Training & Development team leaders to assist with training initiatives.
About The Role
- Support eCommerce Client Relations team with order review, fraud monitoring, claims, returns, and additional tracking needs
- Assist with reporting needs and teamwide communication of analysis
- Respond to chargebacks with attention to detail while adhering to strict deadlines
- In partnership with Manager, report order cancellations and fraud
- Specialize in gathering data and drawing compelling conclusions from it
- Showcase and implement product knowledge, while conveying the Hermès style, values, and vision
- Maintain confidentiality and company policies for data protection and security
- Adhere to all Hermès policy & procedures relative to role and responsibilities
- Uphold high client expectations in every interaction
- Additional responsibilities may arise due to the needs of our business quickly evolving and shifting
- NO
- NO
- YES – customer experience and follow-ups
- Some weekend hours required
- 1-2 years of experience in a similar role or experience working with clients
- Strong ability to exercise appropriate judgment
- High level of attention to detail
- Proven excellence in communication skills (verbal and written) and ability to multitask
- Established knowledge of Microsoft Excel and Word
- Knowledge of French is helpful.
We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.
A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 20,000 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.
Salary : $29 - $34
