Manager - Exceptional Sales Operations

The Team:

The Sales Operations & Upcycling Team at Hermès USA manages the end-of-life product lifecycle, focusing on promoting a circular economy through Private sales, Employee sales, and Upcycling initiatives.

The Opportunity:

As the Exceptional Sales Operations Manager, you will be responsible for the planning and execution of all physical events involving discounted sales. Responsibilities include, but are not limited to, organizing the Physical Sale operations in partnership with internal and external partners and managing the entire Sale process (before, during, and post operations).

This person will be integral to continuing our Retail Life Cycle initiatives for unsold goods. The ideal candidate requires strong project management skills, a proven track record of building relationships with external partners, exceptional communication skills, a strong background in Operations, a passion for learning current trends in the luxury industry, experience in retail sale strategies, and the ability to thrive independently.

This position is onsite in our New York, NY Corporate Office.

About the Role:

Operations

• Handles all aspects of the event preparation, execution, & post execution.
• Collaborates closely with the Distribution Center to enhance and streamline logistics and shipment operations. Maintains continuous communication on future events, deadlines, and identifying inefficiencies.
• Establish Standard Operating Procedures (SOP's) to ensure efficient and detailed guidelines for how all aspects of the event should operate including: Customer Service, Inventory Management, Sales Processes, Visual Merchandising, Opening & Closing procedures, and Employee Conduct, ensuring a uniform experience for both clients and staff members.
• Coordinate tasks, build schedules and developmental priorities by effectively communicating with cross-departmental stakeholders (Merchandising, Distribution Center, IT, Accounting, CRM)
• Conducts a thorough review & analysis of post-event successes and areas requiring improvement to facilitate the implementation of new process enhancements.
• Supervises client purchases, returns, & inquiries to ensure a smooth shopping experience.
• Continually pursuing enhancements to the shopping experience through the investigation of new and innovative solutions and capabilities.
• Oversee and sustain project reporting through the analysis of data to develop key performance indicators (KPIs)

Sales Strategy

• Research prospective markets to host a private sale based on products on hand.
• Utilize data & reporting tools to identify trends and client preferences.
• Consistently assessing and evaluating the current Private Sale process. Identify areas where enhancements can be made and develop new selling strategies to drive improvements. This involves examining the existing workflow, seeking opportunities for innovation, and implementing best practices to optimize the process.
• Collaborates consistently with the Client Relation Management Team to establish consistent processes. Utilize customer data to improve product sell-through, customer outreach timing, & conversion rates by making informed decisions at every stage based on data insights.
• Partners with the Merchandising Team to ensure a well-curated and appealing product selection for private sales events. This role involves collaboration, strategic planning, and continuous analysis to drive successful sales outcomes.
• Enhance customer experience for a streamlined process & enjoyable experience.

Project Management

• Able to identify, analyze, manage, & mitigate project risks to minimize impact.
• Proven track record in planning and managing budgets to ensure projects are completed within financial constraints.
• Ability to negotiate resources, timelines, and deliverables with stakeholders and team members.
• Ability to manage and communicate with stakeholders at all levels, ensuring their needs and expectations are met.
• Precision in reviewing project plans, schedules, and deliverables to ensure quality and accuracy.
• Capable of adjusting plans and strategies to accommodate changes or unexpected challenges.
• Ability to plan, organize, and execute private sale events from start to finish, ensuring all elements come together seamlessly.
• Strong skills in building and maintaining relationships with clients, understanding their needs, and providing personalized service.
• Ensuring every aspect of the event, from the venue setup to the guest experience, meets high standards of quality and professionalism.
• Ability to quickly address and resolve any issues that arise during planning or execution phases.
• Strong ability to work with a diverse team of professionals, including vendors, staff, and volunteers, to ensure event success.

Supervisory Responsibility:

• No

Budget Responsibility:

• Yes

Decision Making Responsibility:

• Yes

About You:

• 3 years of experience, including hands-on in similar role and/or department
• Bachelor's Degree preferred
• Experience in Private Events with a background in Operations
• Knowledge of Power BI, Google Analytics, Cegid, SAP & Client Relationship Management (CRM) systems are a plus.
• Excellent analytical, reporting, data manipulation, dashboard creation and business intelligence skills
• Exceptional written, verbal and presentation skills
• Curious and problem-solving mindset
• Strong organizational skills, including multitasking, time management, and meticulous attention to detail
• Experience in the Luxury industry, or knowledge of the Hermès product line
• Advanced skills in Microsoft Office applications
• Flexibility to travel both domestically and internationally, as needed
• Ability to write or speak French/Spanish is a major plus.
• Solid understanding of budgeting and ability to exercise appropriate judgement
• High level of attention to detail
• Proven excellence at meeting long and short-term deadlines

The annual salary range for this position is $79,123 - $96,706. Actual rates are determined based on the job, location, and individual experience.

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations."A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 23 200 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in nearly 300 stores around the world"