Tasting Room Wine Educator

Vision Statement

We envision a future where quality drives innovation, sustainability shapes progress, and collaboration fuels success, while fostering a culture of respect that values diversity, integrity, and shared growth.

Job Title: Wine Educator

Classification: Hourly, Part Time or Full Time

Reports To: Tasting Room Manager

Interacts With: Guests, Co-workers, Winery Production Staff, Sales Staff, Trade Visitors

Summary

Our Wine Educators are the most knowledgeable source of information for our patrons, providing hospitality-driven beverage service, as an integral part of the Hermann J. Wiemer Vineyard guest experience.

Responsibilities (To include but not limited to the following):

• Carry out tableside wine service to our guests
• Provide a superior customer experience that is friendly, courteous and professional while providing guests with knowledge on the unique qualities of our wines
• Have an interest and passion for wine
• Accurately and consistently describe and promote Hermann J. Wiemer Vineyard wines, events, services, vineyards and viticultural practices
• Ability to sustain a high volume of guests throughout the day, tolerate frequent interruptions and changes in routine
• Opening and closing procedures
• Achieving and maintaining quality presentation in all public and back of house areas at all times
• Provide and ensure responsible beverage service
• Assist in resolution of guest concerns or problems
• Keep tasting room, work area and sales area clean, organized and safe
• Assist in stocking of retail and tasting room bottles
• Applicants must be at least 21 years old and able to lift 40 pounds

Expectations:

• Our Wine Educators provide genuine hospitality and a vast knowledge of our wines in the Tasting Room for guests to sample, enjoy and purchase.
• Act as a team player, working with the entire team to promote a cooperative working environment.
• Demonstrate teamwork and responsiveness when asked to do any task consistent with winery standards, including back of house, housekeeping and cleaning tasks.
• Keep information confidential unless otherwise instructed
• Keep the work area and sales area clean, organized and safe. Performs daily cleaning tasks as a team player.
• Work continually towards self-development to stay current on customer service, sales, procedures and practices.
• Responds to customer inquiries and problem solving in a professional and effective fashion.
• Asks questions when needed for clarification and understanding
• Available to work most weekends

Please note this description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. This serves as an initial scope of work. Other tasks could be assigned as work and needs develop. Agility and flexibility are vital to the success of this role.

Job Type: Part-time

Pay: $16.00 - $18.00 per hour

Expected hours: 20 – 35 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid sick time
• Tuition reimbursement

Compensation Package:

• Commission pay
• Hourly pay
• Tips

Schedule:

• Day shift

Work Location: In person

Salary : $16 - $18