What are the responsibilities and job description for the Receptionist (Cruise Ships) position at Hermes Recruitment?
Job Description
Helps guests complete registration cards, assigns rooms and accommodating special requests whenever possible. Places guests and room information in the appropriate front desk system and communicates this information to the appropriate personnel.
Responsibilities
- Settling all administrative jobs as per company's directives
- Following up on guests' requests that have been handed to the front desk
- Co-responsible for the entire front desk area
- Organizing and ensuring the realization of efficient and smooth check-in and check-out procedures Implementing and maintaining the company's standards within the front desk department
- Preparing reports as requested
- Maintaining a correct flow of information
- Correctly handling all equipment within the front desk area, especially all IT devices Maintaining impeccable cleanliness, hygiene, and tidiness in the front desk area
Requirements
Benefits
Requirements
Valid EU passport Fluently spoken English or German Hospitality Management degree Previous experience in luxury establishments Proven ability to effectively build and foster a team environment Ability to make decisions in a fast-paced environment Demonstrated commitment to customer service Excellent problem solving / decision-making skills Pleasant and communicative character Professional attitude and appearance Reliability and hard work Great team spirit
