Financial Account Manager (FAM)

The Financial Account Manager is responsible for managing all invoicing and financial activities for assigned client accounts, including collecting past-due amounts, resolving invoice rejections, and maintaining accurate financial records. The FAM ensures compliance with company and client standards, supports profitability goals, and escalates unresolved issues to the Executive Account Manager (EAM).

Key Responsibilities:

• Invoicing Management:
• Create and process invoices for assigned clients, ensuring accuracy and compliance with client and company requirements.
• Verify pricing, margins, and alignment with contractual terms.
• Ensure all invoices move from "Invoice Received" to "Processed" within three business days.

Collections & Past-Due Management:

• Proactively collect past-due amounts up to 30 days past the due date.
• Update invoice notes for all past-due invoices, documenting the reason for non-payment and actions taken to resolve the issue.
• Escalate unresolved past-due amounts over 30 days to the VP of Accounts Receivable, with full documentation of prior actions and notes.
• Ensure the division retains credit for invoices by resolving payment issues within the 30-day window.

Invoice Rejection Management:

• Handle all rejected invoices, identifying the cause and taking corrective action to resolve issues.
• Communicate with clients or regional RPM/RSM as necessary to clarify discrepancies and resubmit invoices.
• Update Accounts Receivable corporate notes with accurate details about rejections and resolutions.
• Financial Oversight:

End of Life (EOL) Deadline Management:

• Notify the EAM in writing of all End of Life (EOL) deadlines, ensuring they are tracked and understood.
• Actively monitor and raise awareness of approaching deadlines, escalating to upper management in writing on the final day if unresolved.
• Ensure no EOL deadlines are missed by maintaining accurate records and consistent communication with all stakeholders.

Escalation & Reporting:

• Report any issues or challenges that cannot be resolved to the EAM promptly, providing detailed documentation and context.
• Work collaboratively with the EAM to address ongoing client concerns and improve processes.

Operational Support:

• Backfill the PAM role when unavailable, assisting with proposal creation and client follow-ups as needed.
• Support the EAM and ACM to ensure seamless financial operations within the division.

Key Goals:

• Process all invoices within three business days of receipt.
• Collect past-due amounts within the 30-day window to retain division credit.
• Resolve 100% of invoice rejections within 30 days of identification.
• Notify in writing of all EOL deadlines and escalate unresolved deadlines on the final day.
• Maintain up-to-date and accurate notes for all past-due and rejected invoices.

Desired Attributes:

• Strong organizational and time management skills.
• Excellent communication and problem-solving abilities.
• Analytical mindset with attention to financial accuracy and detail.
• Proficiency in financial systems and reporting tools.
• Ability to work collaboratively in a fast-paced environment.
• Analyze financial data for assigned accounts, ensuring margins meet company standards and identifying opportunities for improvement.
• Collaborate with the Project Account Manager (PAM) and EAM to address pricing inconsistencies or discrepancies.
• Monitor trends in invoicing and payment to identify and mitigate risks.

Qualifications

• Account management
• Driver's License

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Work Location: In person

Salary : $20 - $22