Patient Care Coordinator

Position Overview:

We are seeking a dedicated and compassionate Personal Care Coordinator to join our team. The Personal Care Coordinator plays a vital role in ensuring that patients receive the highest quality of care and support. The ideal candidate will have excellent organizational and communication skills, a strong commitment to patient advocacy, and the ability to coordinate and manage individualized care plans.

Key Responsibilities:

- The Patient Care Coordinator endeavors to enhance the patient's journey, aiming for a positive experience and contributing to the improvement of hearing for a greater number of individuals.

- The Patient Care Coordinator plays a crucial role in supporting the clinic's financial objectives by attracting new patients, overseeing administrative and operational functions, and facilitating seamless patient interactions to meet their needs.

- Boost patient appointment rates and contribute to clinic revenue through outbound and follow-up calls to both potential and existing patients.

- Welcome all patients warmly and acquire potential referrals.

- Inputting data and scheduling appointments in accordance with the company's scheduling protocols and utilizing internal scheduling database software.

- Ensure the readiness of our office for patients by overseeing the office supply inventory in alignment with approved company lists. Additionally, handle the accurate tracking of petty cash, bank deposits, and credit transactions, while also managing the inventory of hearing aids.

- Collaborate directly with patients to gather all necessary insurance documentation and ensure a comprehensive understanding of current HIPAA laws.

Benefits:

Compensation: $15.00 - $20.00 per hour

- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Preferred Qualifications:

This position demands a fast-paced approach and necessitates a combination of strong organizational skills and a sales-oriented mindset.

As the representative of our office, you must possess proactive customer service skills and demonstrate friendly and courteous behavior in all interactions with patients.

Proficiency in computer skills, including a sound understanding of Microsoft Office Programs
Encouraged familiarity with the industry
Capability to handle all confidential information with complete discretion

High school diploma or equivalent work history.
1-2 years of experience in a customer service or retail position is preferred.
Proficient computer skills, including knowledge of Google drive, sheets, & Docs.
Encouraged familiarity with the industry.
Ability to manage all confidential information with complete discretion.

Our Culture:

An experienced team fostering a culture of professional growth and knowledge-sharing.
Celebration of innovation, providing patients with cutting-edge technology and effective hearing devices. Service with passion, purpose, and excellence. Total Team Approach, where staff collaborates cohesively as hearing professionals, combining individual expertise for optimal patient care.

Responsibilities - Ensuring a Positive Patient Experience:

-Prompt acknowledgment and professional service for all guests.

-Managing check-ins and check-outs in patient management software, tracking orders/sales, and maintaining reports.

- Employing an elevated customer service approach and communication style.

-Timely and professional handling of calls.

Administrative Assistance:

- Strategic management of the patient schedule for the Clinic Team.

- Understanding, supporting, and tracking current marketing initiatives.

- Organizing the office, maintaining supplies, and ensuring accurate patient files.

- Ensuring patient privacy, collecting insurance information, and completing insurance authorization.

-Overseeing day-to-day operational procedures.

Varied Tasks:

- Leading the Morning Huddle for the Clinic Team at the start of each day.

- Handling deposits (transportation required) and maintaining the cashbox.

- Daily reconciliation of all deposits and weekly reporting.

Results - Performance Measures (How to Measure Success):

- Customer Retention: Percentage of active customers compared to the clinic's total customers.

- Patient Referrals: Percentage of referrals from the active customer database.

- Same- or Next-day New Patient Appointments: Number of days 'wait time' for Hearing Consultation.

- Days Sales to Cash: Number of business days payments are outstanding.

- Maximized Opportunities: Percentage of Hearing Consultations completed with a companion (as scheduled).

Other Duties (Non-Measurable):

- Checking and verifying quality.

- Responsively adapting to change and handling assigned essential duties.

- Assisting in the development of clinic performance.