What are the responsibilities and job description for the Patient Care Coordinator/ Receptionist position at HR Resolve Inc DBA Simply Bookkeeping & Taxes?
Sonora Hearing Care, LLC
Company Overview :
Sonora Hearing Care, LLC is a locally owned and operated audiology and hearing aid practice, dedicated to providing a full range of hearing services to our community. Through the use of leading-edge technology and dedicated professional personnel, we provide those with hearing impairments excellent service.
Job Summary :
Our Patient Care Coordinator opening is an In-Person Full-Time position. We seek a person who is extremely organized, self-motivated, punctual, and eager to learn. They should hold above average computer skills and familiarity with facilitating correspondence between patients, their family, the medical and administrative staff, and healthcare providers. Please Note : Scrubs are the required dress code for this position. This position also requires administrative duties that have also been listed below.
Work schedule :
Monday - Friday
Responsibilities & Duties :
Greeting patients when they arrive
Answering phones and addressing concerns and answering questions
Scheduling patients for appropriate appointments
Gather appropriate information from patient in order to schedule appointments
Make copies of all necessary insurance cards and IDs, medication lists, referrals
Provide all new patient paperwork to patient and explain as necessary.
Explain all HIPAA related paperwork and assist the patient in completing the forms correctly and accurately.
Field and triage patient questions.
Confirmation phone calls for appointments.
Follow-up phone calls for cancellations, reschedules, no shows and general call backs
Check out patients, collect payments and schedule correct follow-up appointments as needed.
Update / Scan Patient chart notes and document patient encounters : (phone, face to face, email, etc) Follow SOAP Note format.
Process and follow up on Referrals
Insurance verification
Minor Office cleaning, upkeep, and restock
Assist the audiology assistant with walk ins by having the patient complete the appropriate forms
Qualifications & Skills :
Must be at least 18 years of age
Organized
Excellent customer service skills
Efficient and accurate
Ability to be resourceful and proactive when issues arise
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