What are the responsibilities and job description for the Bell and Valet Attendant position at Herschend Family Entertainment?
Job Title: Bell and Valet Attendant
About Us: At Dollywood Parks & Resorts, we create memories worth repeating. Our future plans include growing our resort footprint to over 1200 rooms across five resorts at Dollywood.
Why You'll Love This Role: Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It's not a difference you can touch or see - it's a difference you can feel. We are seeking a Bell and Valet Attendant for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand.
The Ideal Candidate: The right Bell and Valet Attendant checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work.
Duties and Responsibilities:
Education and Experience Required:
What We Offer: The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
About Us: At Dollywood Parks & Resorts, we create memories worth repeating. Our future plans include growing our resort footprint to over 1200 rooms across five resorts at Dollywood.
Why You'll Love This Role: Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It's not a difference you can touch or see - it's a difference you can feel. We are seeking a Bell and Valet Attendant for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand.
The Ideal Candidate: The right Bell and Valet Attendant checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work.
Duties and Responsibilities:
- Greet all guests in an upbeat and positive manner, using guests' name when possible and recognizing VIP guests
- Open car doors for guests arriving and/or departing assist guests' stepping in and out of their vehicle and with their luggage or bags
- Opens front doors for all arriving and departing individuals and greets appropriately
- Assists guests with luggage and familiarizes them with their room and the conference center
- Personalize each guest interaction while providing directions or assistance to in-house guests
- Delivers all messages, packages and amenities promptly and accurately
- Maintains an orderly and clean luggage storage room, lobby and front entrance
- Remains in the lobby ready to assist guests and co-workers at any time with any requests or concerns they may have
- Acquires all necessary arrival and departure information from the Front Desk
- Safely parks and retrieve guest cars and ensures key security standards are followed
- Communicates check in venue and hotel information to guests
- Be knowledgeable of park information
- Provides guests with transportation to local areas as requested
- Assist guests with luggage and baggage handling
- Maintain safety conditions at all times and observe areas of responsibility for safety hazards
- Report any suspicious behavior or people to Assistant Bell Captain, Bell Captain, Front Office Manager, MOD or Security immediately
Education and Experience Required:
- Requires basic employment skills in clerical, service, or manual areas
- A valid TN driver's license and clean driving record is required
- Basic computer knowledge and usage preferred
- Customer Service experience required
- Must be able to successfully pass a background check and drug screen
What We Offer: The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
