What are the responsibilities and job description for the Facilities Maintenance Supervisor - Dollywood Theme Park - Exempt position at Herschend Family Entertainment?
At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking a Facilities Maintenance Supervisor who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.
We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Facilities Maintenance Supervisor checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.
The Facilities Maintenance Supervisor manages, develops, and implements strategies following company policies and procedures ensuring the efficient maintenance of all Dollywood Parks & Resorts assets and infrastructure in compliance with state and federal regulations. Responsible for the daily scheduling and workload of the resort's facility maintenance team.
Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
Summary of Essential Functions and Responsibilities
- Daily supervision of maintenance senior techs and hosts following company policies and state / federal regulations.
- Ensure appropriate maintenance of Dollywood equipment and rental equipment.
- Able to troubleshoot and come up with maintenance solutions.
- Complete work requests, work orders, special projects, P&L reviews, development and implementation of applicable PER's and budgets as approved.
- Develop and coach maintenance hosts to meet required goals while focusing on consistent improvement.
- Effectively and efficiently utilizing resources to ensure that completion dates and budget or allocation targets are attained.
- Ensure proper scheduling of employees and job assignments; fill in when necessary.
- Identifies staff development and training needs to grow professionally and assume greater responsibilities and ensures that training is obtained.
- Assist in ensuring appropriate maintenance for all buildings, walkways, fences, and related utility infrastructure outside of day-to-day operating needs.
- Ensure training of new hosts, resulting in understanding and compliance to their safety responsibilities and the Dollywood Company Safety Program.
- Maintain organized documentation of work performed and recommended maintenance.
- Ensure preventive maintenance programs and inspections are completed within a timely manner.
- Maintain strict confidentiality and judgment regarding privileged information.
- Practice Servant Leadership Management that ensures all employees are treated fairly and provides them with the information, training, encouragement, respect, discipline, and resources to do their jobs.
- Ensure that all new construction or modification of existing property is completed in accordance with engineering blueprints, architectural drawings, and artist renderings.
Management reserves the right to change and / or add to these duties at any time
Education and Experience Required
Knowledge, Skills, and Abilities
The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.
