What are the responsibilities and job description for the Dental Front Office Receptionist / Scheduling position at Hershey Dental Associates, LLC?
Position Summary:
As a Dental Scheduling Coordinator, you will be responsible for managing and organizing patient appointments, optimizing scheduling processes, and providing exceptional customer service. You will be a vital part of our front office team, helping patients access the care they need while maintaining an organized and efficient scheduling system.
Key Responsibilities:
- Schedule patient appointments, consultations, and follow-up visits in accordance with provider availability.
- Coordinate and confirm appointments via phone, email, or other communication methods.
- Collaborate with clinical staff to ensure patient scheduling aligns with dental protocols and provider schedules.
- Maintain accurate patient records, update information as necessary, and verify insurance coverage.
- Respond to patient inquiries and concerns in a professional and compassionate manner.
- Monitor appointment waitlists and prioritize urgent cases appropriately.
- Assist in managing the scheduling software system and troubleshoot scheduling issues.
- Collaborate with other front office team members to streamline office processes and enhance the patient experience.
- Adhere to HIPAA guidelines and maintain patient confidentiality at all times.
Qualifications:
- High school diploma or equivalent.
- Previous experience in dental assisting or scheduling(preferably in a dental setting).
- Strong organizational and time management skills.
- Excellent communication and interpersonal abilities.
- Proficiency in using scheduling software and computer applications.
- Attention to detail and accuracy.
- Ability to handle high-stress situations with professionalism and empathy.
- Excellent multi-tasker
- Knowledge of dental terminology is a plus.
- Prior experience as a dental scheduler for 1 years and knowledge of insurance plans is preferred.
- Bonus for a great sense of humor ;)
Wage depends on experience.
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- Employee discount
- Paid time off
- Professional development assistance
- Retirement plan
Schedule:
- Day shift
- No nights
- No weekends
Supplemental Pay:
- Bonus opportunities
Work Location: In person
Salary : $18
