Back Office Operations Specialist I

Position Objective

Responsible for the efficient and accurate review and processing of daily ACH transactions, ACH balancing and member share drafts. This position will help optimize the Back Office Operations Department processes to ensure efficiency, accuracy and adherence to policies and procedures while maintaining compliance with regulatory standards.

Responsibilities

• Will collaborate closely with team members to ensure all Back-Office Operations tasks are completed in an efficient and timely manner.
• Collaborates with Back Office Operations Specialist in reviewing, posting, and reconciling of all daily ACH transactions and Fed Balancing.
• Reviews ACH origination forms completed by the staff and provides support to the staff on how accurately to complete the forms.
• Reviews and Balance E-Services related General ledgers and works closely with the accounting department to ensure GLs are balanced correctly.
• Monitors the ACH origination returns and completes monthly reporting. Works with staff to limit the return rate.
• Works with the Back Office Operations Specialist to review the daily member share draft returns to ensure they are submitted and posted promptly
• Reviews, posts, and reconciles partner company payroll deductions; serves as liaison between credit union and partner companies, including Local 520 Union PRDs. Will also process outgoing wires as needed for Payroll Processing Exceptions and returns.
• Review, post and reconciles Local 520 Dues charges and provides reports to the Local 520 Union.
• Coordinates the Plastic Cards processing, including daily and weekly card files, monitors fraud reports, processes PIN changes, processes open and close requests, reconciles daily reports, assists with locating differences, and monitors and orders plastic card inventory.
• Provides support for member and employee questions regarding plastic cards, online banking, mobile banking, iPay, and iTalk.
• Effectively researches and resolves member and employee issues regarding electronic services delivery methods, communicates resolution appropriately, and escalate to vendor when necessary.
• Investigates and resolves all Regulation E, ATM, ACH, and share draft claims within the federal guidelines. This includes all parts of the ACH and card disputes process, including member communication; filing the disputes with card processors; tracking all disputes; reconciling dispute GLs and filing insurance claims. Processes adjustments as necessary.
• Works in conjunction with the IT department and third-party vendors to resolve any issues with Internet banking, Mobile, or Bill Pay.
• Reviews and processes any reclamations the credit union receives.
• Works with the VP of Operations and Project Management on all department product implementations and conversions including the education of other staff members on the new or improved product.
• Works with the VP of Operations and Project Management for all outside audits pertaining to the department.
• Processes the daily VISA balancing, which includes pulling reports from different vendors and completing the balancing spreadsheet. Works closely with the accounting department and front-line operations to get the balancing completed.
• Collaborates with Back Office Operations Specialist to process members’ disputes and reporting completion.
• Complete the quarterly Visa Operating Certificate prior to the due dates.
• Generates Reports from Pulse Network to monitor DBC use and works with Marketing Department if additional reports are needed from that department.
• Ensures all Electronic Service files transfer successfully to and from third-party vendors.
• Prepares monthly Electronic Services reports for the Board of Directors.
• Collaborate with the VP of Operations and Project Management on E-Services Risk Assessments, Policy Reviews, Inactive/Dormant Account processing and Escheat account annual tasks.
• Works with VP Ops and Project Management to review and track Operations Exception Reports
• Assists the VP of Operations and Project Management with review, creation and updates of procedures and Reference Cards, including training for other department staff members on e-Services topics.
• Assists in training other Back Office Operations department’s staff members.
• Recommends the purchase of equipment and supplies.
• Communicates in person, over the phone, and through email in a clear, diplomatic, and professional manner.
• Maintains a comprehensive knowledge of all related policies, procedures, rules, and regulations applicable for the position, and keeps abreast of any changes.
• Prevents controllable losses by strict adherence to security, compliance, and fraud & prevention policies and procedures.
• Adheres to all policies and procedures described in the Employee Handbook.
• Completes annual mandatory compliance and other training.
• Travels to other locations as needed.
• Serves as a backup for Back-Office Operations Specialist tasks as needed
• Assists with all other duties as required. Position Objective

Responsible for the efficient and accurate review and processing of daily ACH transactions, ACH balancing and member share drafts. This position will help optimize the Back Office Operations Department processes to ensure efficiency, accuracy and adherence to policies and procedures while maintaining compliance with regulatory standards.

Responsibilities

• Will collaborate closely with team members to ensure all Back-Office Operations tasks are completed in an efficient and timely manner.
• Collaborates with Back Office Operations Specialist in reviewing, posting, and reconciling of all daily ACH transactions and Fed Balancing.
• Reviews ACH origination forms completed by the staff and provides support to the staff on how accurately to complete the forms.
• Reviews and Balance E-Services related General ledgers and works closely with the accounting department to ensure GLs are balanced correctly.
• Monitors the ACH origination returns and completes monthly reporting. Works with staff to limit the return rate.
• Works with the Back Office Operations Specialist to review the daily member share draft returns to ensure they are submitted and posted promptly
• Reviews, posts, and reconciles partner company payroll deductions; serves as liaison between credit union and partner companies, including Local 520 Union PRDs. Will also process outgoing wires as needed for Payroll Processing Exceptions and returns.
• Review, post and reconciles Local 520 Dues charges and provides reports to the Local 520 Union.
• Coordinates the Plastic Cards processing, including daily and weekly card files, monitors fraud reports, processes PIN changes, processes open and close requests, reconciles daily reports, assists with locating differences, and monitors and orders plastic card inventory.
• Provides support for member and employee questions regarding plastic cards, online banking, mobile banking, iPay, and iTalk.
• Effectively researches and resolves member and employee issues regarding electronic services delivery methods, communicates resolution appropriately, and escalate to vendor when necessary.
• Investigates and resolves all Regulation E, ATM, ACH, and share draft claims within the federal guidelines. This includes all parts of the ACH and card disputes process, including member communication; filing the disputes with card processors; tracking all disputes; reconciling dispute GLs and filing insurance claims. Processes adjustments as necessary.
• Works in conjunction with the IT department and third-party vendors to resolve any issues with Internet banking, Mobile, or Bill Pay.
• Reviews and processes any reclamations the credit union receives.
• Works with the VP of Operations and Project Management on all department product implementations and conversions including the education of other staff members on the new or improved product.
• Works with the VP of Operations and Project Management for all outside audits pertaining to the department.
• Processes the daily VISA balancing, which includes pulling reports from different vendors and completing the balancing spreadsheet. Works closely with the accounting department and front-line operations to get the balancing completed.
• Collaborates with Back Office Operations Specialist to process members’ disputes and reporting completion.
• Complete the quarterly Visa Operating Certificate prior to the due dates.
• Generates Reports from Pulse Network to monitor DBC use and works with Marketing Department if additional reports are needed from that department.
• Ensures all Electronic Service files transfer successfully to and from third-party vendors.
• Prepares monthly Electronic Services reports for the Board of Directors.
• Collaborate with the VP of Operations and Project Management on E-Services Risk Assessments, Policy Reviews, Inactive/Dormant Account processing and Escheat account annual tasks.
• Works with VP Ops and Project Management to review and track Operations Exception Reports
• Assists the VP of Operations and Project Management with review, creation and updates of procedures and Reference Cards, including training for other department staff members on e-Services topics.
• Assists in training other Back Office Operations department’s staff members.
• Recommends the purchase of equipment and supplies.
• Communicates in person, over the phone, and through email in a clear, diplomatic, and professional manner.
• Maintains a comprehensive knowledge of all related policies, procedures, rules, and regulations applicable for the position, and keeps abreast of any changes.
• Prevents controllable losses by strict adherence to security, compliance, and fraud & prevention policies and procedures.
• Adheres to all policies and procedures described in the Employee Handbook.
• Completes annual mandatory compliance and other training.
• Travels to other locations as needed.
• Serves as a backup for Back-Office Operations Specialist tasks as needed
• Assists with all other duties as required.

Qualifications

• Administrative experience
• Clerical experience
• Driver's License

Job Type: Full-time

Pay: $19.09 - $23.86 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No nights
• No weekends

Ability to Commute:

• Hummelstown, PA 17036 (Required)

Ability to Relocate:

• Hummelstown, PA 17036: Relocate before starting work (Required)

Work Location: Hybrid remote in Hummelstown, PA 17036

Salary : $19 - $24