What are the responsibilities and job description for the Unemployment Coordinator position at Hershey Lodge and Convention Center?
As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!
Job Duties (Items marked with an asterisk are essential functions of this position):
Coordinate responses to initial claims, wage audits, hearing notices, determinations, or relief from charges received via the online UC portal.*
Address complex and disputed claims at unemployment hearings, representing the company and coordinating with third party vendor for resolutions and filing appeals as necessary.*
Data Analysis: Analyze data related to claims, such as trends in filings, denial rates, and claim outcomes, to support decision-making and improve processes.*
Reporting: Prepare detailed reports for management on claim statistics, trends, and areas requiring attention or improvement.*
Review relief from charges reports and address with the UC office to arrange credits after appeals.*
Download and review monthly UC reports from third parties..
Answer phone calls, emails, or any correspondence from vendor, employees or managers in regards to Unemployment claims.
Cross train and assist the payroll coordinators in daily timekeeping duties to include, exception reporting, tips pools, gratuities and biweekly payroll close activities.*
Perform other duties as assigned
Qualifications:
Minimum of 3 years of related experience.
Industry Experience - Hospitality/Tourism, Payroll
18 years of age or older.
Completion of high school or GED
Knowledge, Skills, and Abilities:
Proficiency in data analysis and report generation utilizing Excel.
Must be experienced in the Company timekeeping system and knowledgeable in unemployment rules and processing.
Proficient working with details on a daily basis for prolonged periods of time.
Strong written and verbal communication skills.
Must have a valid Driver's License
Job Demands:
While performing the duties of this job, the employee is required to:
Finger Dexterity Frequent (34-66%)
Sitting Constant (>67%)
Walking Occasional (<33%)
This job requires a good sense of vision (either corrected or uncorrected). Visual ability to operate moving equipment such as a car, truck, golf carts, etc.
This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).
This job regularly requires verbal communication of detailed information to others either by phone or in person.
Substantial movements (motions) of the wrists, hands, and/or fingers (Repetitive motion).
Salary : $40,000 - $52,000
