What are the responsibilities and job description for the Rental Return Agent position at Hertz Car Rental?
Rental Return Agent
Starting Pay: $15/hr. with step increases at 6 months and 1 year of service
Do you enjoy working as a team in a fast-paced airport location where no two days are ever the same? Do you have a passion for customer service? If this sounds exciting, we want you on our dynamic Hertz, Dollar, Thrifty Car Rental team! We are looking for enthusiastic, friendly individuals who enjoy engaging with customers while offering outstanding service and focused on making every car rental experience memorable.
About This Role
We are seeking a Rental Return Agent to join our Asheville airport location. The Rental Return Agent provides superior, friendly, and efficient service during all aspects of the rental car process and assists customer with the rental return process. Greet all customers as they arrive. Open availability required.
- Assist customers with luggage
- Advise and review rental charges and provide an accurate receipt
- Inquire about service and satisfaction
- Inspect vehicle and determine fuel tank level
- Complete a service alert for any mechanical and/or body damage communicated by the customers
- Identify vehicles which are on hold for turn back, time or mileage, recall, or any other lock and verify their movement to the proper lot location
- Assist service department with vehicle cleaning as needed
- Keep lot organized for ease of access and traffic flow
- Knowledge of rental/return documents, fuel services, surcharges, and optional coverage
- Understand the damage loss reporting procedure
Minimum Qualifications
- High school diploma (or equivalent)
- Valid driver’s license & satisfactory motor vehicle report
- At least 18 years old and legally authorized to work in the US
- Excellent communication skills
- Able to work all required shifts - Open Availability Required
- Excel at solving problems with precision, speed, and a positive attitude
- Basic computer skills including data entry, typing, and experience using Microsoft Word & Excel
- Enjoy working closely with fellow team members & customers
About Us
GSP Transportation, Inc is the largest Hertz, Dollar, Thrifty licensee in North America operating in over 35 on and off airport locations throughout Georgia, North Carolina, South Carolina, and Tennessee.
About Our Benefits
We offer a competitive and comprehensive benefits package designed to support our employees' health and wellbeing (based on eligibility requirements) including:
- Paid Time Off - 40 hours after 6 months and 120 hours of after 1 year
- Comprehensive Medical, Dental, & Vision Insurance
- Critical Illness and Accident Insurance
- Company-Paid Life and AD&D Insurance
- 401(k) with up to 4% company match
- Employee Assistance Program
- Holiday Pay
- Training and Development
Equal Opportunity Employer
GSP Transportation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status or any other characteristic protected by federal, state, or local laws.
Job Type: Full-time
Pay: $15.00 - $16.50 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed
Education:
- High school or equivalent (Required)
Experience:
- Detailing: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Ability to Relocate:
- Greensboro, NC 27409: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $17
