What are the responsibilities and job description for the Student Services Advisor position at Herzing Brand?
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We offer a comprehensive benefits package including outstanding education assistance programs, 401K match and employee assistance program.To learn more about Herzing University and our values, visit us at: https://www.youtube.com/watch?v=FusbVnks_YQ
Role Needs: This is a campus-based position and needs an on-campus presence. A 40-hour per week schedule will be determined by student needs with hours typically falling between 8AM and7PM and could include evening or weekend hours.
EDUCATION and EXPERIENCE REQUIREMENTS:
- Bachelor’s Degree, Master's preferred.
- Multiple years of relevant, student support experience.
- Ability to manage sensitive and challenging issues and maintain confidentiality.
- Excellent verbal and written communication skills, enabling clear and empathetic communication with a diverse population of students, faculty, and staff.
- Strong problem-solving skills, including the ability to assist students in resolving academic and personal challenges by connecting them with appropriate resources and support services.
PRIMARY DUTIES AND RESPONSIBILTIES:
- Advise students on academic issues, including program and course offerings, having out of classroom issues that are impacting academic success, discuss options and pros/cons of options to assist students with decision-making. Work in collaboration with faculty/staff/administration to assist students who are experiencing personal or academic concerns to find appropriate solutions.
- Organize and coordinate student focused events.
- Complete and maintain student scheduling and course revisions per University standards and provide guidance to students on scheduling changes.
- Communicate with new incoming students through welcome calls to discuss schedule and potential obstacles.
- Prepare materials for and conduct new student orientations on how to access & navigate University platforms and bookstore validation. Coordinate and conduct International Student orientation and maintain presentations for the session.
PHYSICAL REQUIREMENTS:
- Must be able to remain in a stationary position 75% of the time.
- Must be able to occasionally move around the work location.
- Constantly operates office and/or teach equipment which may include computers, copiers, fax machines, audio/visuals.
- Frequently uses voice and hearing to communicate with students, staff or colleagues face-to-face or over the telephone.
- Visually or otherwise identify, observe and assess.
- Occasionally move, carry, or lift 10 pounds.
Herzing University is committed to providing a diverse environment and is dedicated to fostering a culture and atmosphere of mutual respect. It provides an inclusive and collegial community where individuals are valued, heard and empowered to contribute to the effectiveness of the institution.
It is the university’s practice to recruit and hire without discrimination because of skin color, gender, religion, LGBTQi2 status, disability status, age, national origin, veteran status, or any other status protected by law. https://www.herzing.edu/about/diversity
Herzing University prohibits sex-based discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. The notice of nondiscrimination is located at https://www.herzing.edu/title-ix.
