What are the responsibilities and job description for the Student Services Advisor position at Herzing University?
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We offer a comprehensive benefits package including outstanding education assistance programs. To learn more about Herzing University and our values, visit us at: https://www.youtube.com/watch?v=FusbVnks_YQ
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Role Needs: This is a campus-based position and needs an on-campus presence. Schedule will be determined by student needs, typically falling between 8AM and 6PM, and could include evening or weekend hours.
EDUCATION and EXPERIENCE REQUIREMENTS:
- Bachelor’s Degree. Master's degree in higher education, counseling or related field is preferred.
- Multiple years of relevant, student support experience.
- Knowledge of SEVIS (Student and Exchange Visitor Information System)
- Ability to manager sensitive and challenging issues and maintain confidentiality.
- Excellent verbal and written communication skills, enabling clear and empathetic communication with a diverse population of students, faculty, and staff.
- Hold a deep understanding and appreciation of a multicultural student population.
- Strong problem-solving skills, including the ability to assist students in resolving academic and personal challenges by connecting them with appropriate resources and support services.
PRIMARY DUTIES AND RESPONSIBILTIES:
- Advise students - including but not limited to: academic issues, including program and course offerings; having out of classroom issues that are impacting academic success, discuss options and pros/cons of options; provide guidance to assist students with decision-making.
- Answer student questions and resolve basic issues related to bookstore validation and eBook use.
- Complete and maintain student scheduling and course revisions per University standards.
- Having gained a comprehensive understanding of the registration process and program pre-requisites, provide guidance to students on scheduling changes and process those changes in the system.
- Work in collaboration with faculty/staff/administration to assist students who are experiencing personal or academic concerns to find appropriate solutions.
- Communicate to students regarding semester/term start preparation.
- Communicate with new incoming students through welcome calls to discuss schedule and potential obstacles to provide resources and/or solutions.
- Enter updates into University platforms on all engagement and communication with students.
- Prepare materials for and conduct new student orientations on how to access & navigate University platforms and bookstore validation. Inform students of resources and contact information for the Tutoring and Writing Center and Library.
- Communicate and negotiate with inter- and intra- department personnel to resolve student issues.
- This position may take on additional administration duties as needed to support the campus
Herzing University is committed to providing a diverse environment and is dedicated to fostering a culture and atmosphere of mutual respect. It provides an inclusive and collegial community where individuals are valued, heard and empowered to contribute to the effectiveness of the institution.
It is the university’s practice to recruit and hire without discrimination because of skin color, gender, religion, LGBTQi2 status, disability status, age, national origin, veteran status, or any other status protected by law. https://www.herzing.edu/about/diversity
Herzing University prohibits sex-based discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. The notice of nondiscrimination is located at https://www.herzing.edu/title-ix.
