IT Operations Admin II

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The IT Operations Admin is responsible for supporting the University’s technology needs and ensuring the maintenance of technology services across network, hardware, software, and desktop systems. This position requires strong troubleshooting, analytical, and diagnostic skills, along with excellent communication and customer service abilities.

We offer a comprehensive benefits package, including a tuition waiver and reimbursement program, health insurance, paid time off, and a retirement savings plan.  Click Here to learn more about careers at Herzing University. 

EDUCATION & EXPERIENCE REQUIREMENTS:

• High School diploma required, an Associate’s degree in an IT related field preferred.
• At least 3 years of experience in technology support role required, at least 5 years preferred.
• Certifications preferred in A /Network Certification and/or any Microsoft Certified Associate.
• Experience working in K-12 or higher education industry.

RESPONSIBILITIES:

• Campus IT Support
  • Support and assist technology usage for students, faculty, and staff, enhancing the campus's educational environment. 
  • Execute daily, weekly, monthly, and annual maintenance, system upgrades, and security protocols. 
  • Participate in the development and execution of campus IT roadmaps, including projects and ongoing service enhancements. 
• Technology Maintenance and Operations
  • Ensure smooth operations of all campus networked devices, including computers, printers, copiers, and telephony systems. 
  • Adhere to established processes for managing hardware, software, and systems configurations. 
  • Maintain and track IT hardware, software, and facility equipment inventory. 
• Central Operations Support (20%)
  • Provide timely and efficient technical support to students, faculty, and staff through both the IT ticketing system and phone support. 
  • Log, research, and accurately resolve end-user issues, ensuring adherence to Service Level Agreements (SLAs). 
  • Assist users in troubleshooting a wide range of issues, including hardware, software, and network connectivity. 
• Customer Service and Troubleshooting
• Documentation and Compliance

Herzing University is committed to providing a diverse environment and is dedicated to fostering a culture and atmosphere of mutual respect.  It provides an inclusive and collegial community where individuals are valued, heard and empowered to contribute to the effectiveness of the institution.

PHYSICAL REQUIREMENTS:

• Must be able to remain in a stationary position 50% of the time.   
• Must be able to occasionally move around the work location. 
• Constantly operates office and/or teach equipment which may include computers, copiers, fax machines, audio/visuals.  
• Frequently uses voice and hearing to communicate with students, staff or colleagues face-to-face or over the telephone. 
• Visually or otherwise identify, observe and assess.
• Occasionally move, carry, or lift 25 pounds. 
• Frequently positions self to maintain computer related equipment which may involve bending, stooping, kneeling, crouching, or crawling.  

It is the university’s practice to recruit and hire without discrimination because of skin color, gender, religion, LGBTQi2 status, disability status, age, national origin, veteran status, or any other status protected by law. https://www.herzing.edu/about/diversity

Herzing University prohibits sex-based discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. The notice of nondiscrimination is located at https://www.herzing.edu/title-ix.