Tasting Room Associate Lead (Wine)

The Tasting Room Associate Lead (TRA Lead) is responsible for promoting the sales of wine and non-wine merchandise, providing exceptional customer service, assisting with preparing monthly wine club packages, assisting with etching and bottle labeling as needed, conducting in-person tours, conducting and supervising inventory processes, assisting with Wine Club and Engraving Projects, conducting primary interviews of potential TRAs, and potentially overseeing other TRAs as a supervisor. The TRA Lead often work evenings and Sundays, maintaining open availability.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Performs the following duties, but not limited to:

·         Ensure that all visitors are greeted immediately when they enter the Tasting Room and provided with experiences that build brand loyalty.

·         Serves wines in an appropriate manner, which is consistent with Tierra Sur training and standards.

·         Manage high volume wine and merchandise transactions.

·         Conduct and supervisor inventory processes.

·         Build relationships with guests to maximize the sale of wine, merchandise, winery tours, and experiences.

·         Create opportunities to sell other events, services and experiences offered on the property.

·         Conduct primary interviews of potential TRAs.

·         Assist with Wine Club and Engraving Project processes.

·         Provide guests with background information on wines, merchandise, and the history of Tierra Sur through informal interaction and guided wine tours.
·         Present the benefits of the Wine Club programs to guests and contribute to the growth of the Wine Club.

·         Ensure smooth daily operations including effective and appropriate communication, successfully manage traffic flow throughout the day, and ensure that guests are being engaged and entertained.

·         Prepare Wine Club boxes and shipments as needed. 

·         Load and unload wine cases as needed. 

·         Perform etching and bottling labeling as directed. 

·         Perform opening and closing duties.

·         Work as a team with other associates to reach set daily and monthly sales targets.

·         Maintain a safe, clean, organized, and stocked work area.

SUPERVISORY RESPONSIBILITIES:

·         Tasting Room Leads are expected to provide guidance and oversight to Tasting Room Associates in the absence of the Tasting Room Manager.

Pay rate

• $23-$24/hr plus tips and eligible cash bonuses.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:
High School Diploma/GED or equivalent. Three or more years of relevant experience in a wine tasting room, marketing, public relations, hospitality, or related experience is preferred.

Knowledge / Technical Skills: Duties require professional verbal and written communication skills; understanding of principles and practices of organization. Strong proficiency with Microsoft Word, Excel and Outlook and experience with POS systems. Self-starter with the ability to organize and manage several projects simultaneously and exercise judgment in prioritizing and handling responsibilities. Strict attention to detail, responsiveness, sound judgment and proactive organization and planning skills.

Customer Service Skills:
Internal and external customer focus, politeness, confidence, tact, patience, and diplomacy while dealing with members. Professional Appearance. Excellent customer service, verbal communication and listening skills and the ability to deal effectively across all levels of the business organization. Ability to maintain a professional and courteous relationship with all members.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of the job, the employee is frequently required to stand and talk or hear. The employee is frequently required to walk; use hands to fingers, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and climb or balance.  The employee must regularly lift and/or move up to ten (10) pounds and occasionally lift and/or move up to forty (40) pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, and ability to adjust focus.

Salary : $23 - $24