What are the responsibilities and job description for the Customer Success Insights and Process Excellence Lead position at Hewlett-Packard?
Job Overview
The Customer Success Insights & Practice Lead will play a crucial role in shaping the organizational processes, developing a repeatable insights practice, and driving customer success for HP's Consumer Services and Solutions (CSS) organization.
This role will work closely with lifecycle campaign managers, operations, support, product management, and other key stakeholders to develop and implement core processes and best practices that support operational rigor across customer lifecycle management.
