What are the responsibilities and job description for the HP Indigo Professional Services - Production Specialist – Remote Available position at Hewlett Packard?
The HP Indigo Professional Service team is seeking a dynamic, customer-centric individual to join our elite team of Production Specialists. The role involves delivering Value Added Professional Services (Production Ramp, Production Optimizations – Color and Materials in the future) on Commercial and Labels and Packaging press platforms, Digital Front End, and providing all-around Industrial Print production support at customer sites.
The ideal candidate is highly self-motivated, a problem solver, Teacher, and Consultant – who is flexible with travel, and open to sharing innovative ideas. This position requires working independently in the field and collaboratively within a team, showcasing excellent time management and prioritization skills. We are committed to finding new ways to enhance customer service, providing valuable training, and equipping individuals with the skills for success and maximum growth potential.
This Specialist Level position can be based in Alpharetta, GA, or remotely within the United States.
Key Responsibilities:
- Execute HP Indigo Value Added Services Visits at customer sites based on prescribed scope and content.
- Demonstrate strong communication skills and active listening skills with ability to adjust messages to audience level.
- Integrate technical knowledge and business understanding to craft effective solutions for customers.
- Independently resolve single- and cross-technology incidents, working collaboratively on complex issues.
- Assist in managing the delivery of industry support solutions.
- Cultivate and manage strong relationships, up to senior management level, in assigned accounts.
- Design and deliver support solutions leveraging specific industry knowledge and expertise.
- Stay abreast of press models, features, and their respective value propositions.
- Proactively identify and implement solutions to prevent problems within the team/technology area.
- Apply HP Indigo solutions to meet complex customer needs.
- Identify additional services that contribute to future service revenue growth.
- Lead Customer Expectation management as part of the escalation process.
- Lead cross-team or large programs/projects.
- Manage pre- and post-class administrative tasks promptly and satisfactorily.
- Collaborate effectively within the team, ensuring a positive experience for internal and external stakeholders.
- Engage in global collaboration for consistent messaging, contributing to the development of training materials for continuous improvement.
- Mentor and guide junior consultants.
Education and Experience:
- Bachelor's degree preferred or Associate degree holder (technical field) with 5-7 years of working experience in related fields.
- Prior Technical Training experience
- Prior experience working in a Digital or Offset Printing environment, Press Operation and / or Production Management.
- Experience with Industrial Printing Press technologies and Workflow solutions.
Required Skills:
- Exceptional communication skills, both written and spoken.
- Natural ability to Teach, Consult and deliver technical knowledge.
- Able to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution delivery.
- Outstanding presentation skills and engaging public speaking ability.
- Knowledge of Industrial or Commercial Print production and workflow.
- Positive, "Can Do" attitude.
- Strong organizational skills with meticulous attention to detail.
- Strong mechanical aptitude.
- Proficiency in Microsoft Teams, Outlook, PowerPoint, and Excel.
- Solid business acumen.
Additional Desired Skills:
- Color Management experience.
- G7 Certification.
- Prior training/teaching experience.
- In-depth technical knowledge of HP Indigo digital press technology.
- Thorough knowledge of HP Indigo products and services offerings
- Proficiency in Adobe Creative Suite.
- Familiarity with augmented reality environments and technology.
If you are a motivated individual with a commitment to delivering exceptional service, possess the required skills, and are eager to contribute to our continuous growth, we invite you to apply for this exciting opportunity.
