Managed Retail Solutions, Product Manager

HP's vision is to create technology that makes life better for everyone, everywhere — every person, every organization, and every community around the globe. With the heart, creativity, and energy of a start-up, and the brain, muscles, and determination of a Fortune 100 corporation, we continue to deliver ground-breaking new technologies to build on our 80 year legacy of innovation.

Job Description

The way companies manage their IT, printing and device portfolios has fundamentally changed in the last several years, with COVID accelerating the move to a hybrid work environment. For IT and business owners, this means a dramatic shift in managing devices. HP is at the forefront of creating services for the hybrid world, enabling intelligent and proactive support for both end-users and IT managers that speeds up set-up, reduces downtime, improves productivity, enables sustainable re-use of devices from PCs to printers, and drives a step change in employee experiences.

Description of Role

Providing solutions that meet customer needs in the hybrid world requires an in-depth understanding of how our customers use technology to enable the unique business processes and workflows in their industry.

Responsibilities:

• Product Strategy & Roadmap Development: Define the product vision and roadmap that comprehends pan-HP retail capabilities and solutions to address customer needs. Prioritize features and enhancements to ensure the product delivers maximum value to customers.
• Market & Customer Research: Conduct market analysis, using external customer insights and internal feedback from customer-facing functions, and understand industry and technology trends to develop managed device solutions that are valued by our customers and differentiated in the market
• Cross-Functional Collaboration: Lead cross-functional HP team (inclusive of Personal Systems Hardware/Software, Print Hardware/Software, Professional Services, Managed Services, Sales, Marketing, IT, Finance) to deliver managed retail solutions for customers and drive executive alignment across these functions on the managed device solutions product strategy
• Product Lifecycle Management: Oversee the end-to-end product lifecycle, from ideation and requirements gathering to launch and ongoing optimization. Ensure managed retail solutions are continuously improved based on customer feedback and market dynamics.
• Product GTM Strategy and Execution: Partner with COE and Marketing to develop and execute product GTM strategy through direct sales and channel partners
• Thought Leadership: Provide thought leadership internally and externally on digital workplace and device management topics, and represent HP as a Spokesperson on the topic of managed retail solutions
• Financial Management: Own P&L for the Managed Retail Solutions product in the Managed Solutions portfolio, including driving top line revenue double digit growth and bottom line efficiency
• Market Analysis and Trends: Monitor retail industry trends, competitive landscape, and technology advancements and adapt business strategy as needed to stay ahead of the curve
• Stakeholder and Customer Communications: Maintain clear and effective communication with internal and external stakeholders, including executive leadership, to update on product progress, milestones, and key outcomes. Serve as trusted advisor in C-suite/exec level strategic alignment discussions about HP's managed device solution capabilities, including ability to communicate at executive and practitioner level
• Performance Metrics: Define and track key performance indicators (KPIs) to measure product success and drive data-informed decisions for future iterations and improvements.
• Mentorship: Provide guidance, training, and mentorship to product managers, fostering a culture of continuous learning
• Deal Support: Support sales teams to configure, price, quote and sell value prop as needed.

Requirements:

This role requires an understanding of the market landscape and HP's portfolio to convert our solutions into differentiated value propositions. The ideal candidate will have experience working in retail industry as a customer or partner.

This role reports into the Managed Solutions team of the Workforce Services & Solutions organization.

Skills:

• Strong understanding of the product development lifecycle and agile methodologies.
• Excellent analytical, problem-solving, and organizational skills.
• Exceptional communication and interpersonal skills, with the ability to influence and collaborate effectively across teams.
• Experience working with cross-functional teams and managing multiple priorities in a fast-paced environment.
• Technical background or familiarity with managed device services and IT operations is a plus.
• Strategic thinking and strong execution background, strong bias for delivering results
• Ability to manage complexity, working across multiple key stakeholders and getting buy-in
• Possess strong business, market analytics & solution acumen skillso Ability to analyze market & develop insightso Ability to develop market and enable differentiated solutions across the managed device solutions portfolio

Education/Work Requirements:

10 years of experience in direct product management or solution architecture leadership with 5 years of product management experience with industry-specific solutions in retail. Must have experience working in retail industry as a customer or partner.

Direct relevant experience with owning a product or solution in retail from introduction through launch and into maturity.

Four-year or Graduate degree in Computer Science or Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.