What are the responsibilities and job description for the Application Support Engineer position at Hexaware Technologies?
What Working at Hexaware offers:
Hexaware is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed.
Hexaware provides access to a vast array of tools that enhance, revolutionize, and advance professional profile. We complete the circle with excellent growth opportunities, chances to collaborate with highly visible customers, chances to work alongside bright brains, and the perfect work-life balance.
With an ever-expanding portfolio of capabilities, we delve deep into and identify the source of our motivation. Although technology is at the core of our solutions, it is still the people and their passion that fuel Hexaware’s commitment towards creating smiles.
“At Hexaware we encourage to challenge oneself to achieve full potential and propel growth. We trust and empower to disrupt the status quo and innovate for a better future. We encourage an open and inspiring culture that fosters learning and brings talented, passionate, and caring people together.”
We are always interested in, and want to support, the professional and personal you. We offer a wide array of programs to help expand skills and supercharge careers. We help discover passion—the driving force that makes one smile and innovate, create, and make a difference every day.
The Hexaware Advantage: Your Workplace Benefits
- Excellent Health benefits with low-cost employee premium.
- Wide range of voluntary benefits such as Legal, Identity theft and Critical Care Coverage
- Unlimited training and upskilling opportunities through Udemy and Hexavarsity.
Role - Application Support Engineer
Location - Chicago, IL (Day1 onsite, Hybrid)
Job Mode - Fulltime/Contract
SKILLS / EXPERIENCE:
5-7 years of experience in a technical business facing (face to face) role within a financial institution or similar preferred.
Strong communication and interpersonal skills, along with a solid technical background are essential as is the ability to multitask in a fast-paced environment. The ideal candidate can explain technical issues in layman’s terms and translate business needs to technology teams and back.
Team players will be working as part of a global support team, supporting multiple critical Asset Management Trading and Market Data applications.
Experience in incident management, understanding of ticket workflows and use of escalation.
Problem resolution in an analytical and logical manner, to troubleshoot root cause and resolve production incidents.
Works closely with other technology teams such as Development, Infrastructure and Vended software support teams.
Strong knowledge of Windows Desktop and Server Application environments (ie. Operating Systems)
Strong knowledge and experience in troubleshooting Windows Desktop Application issues & installations.
Knowledge of the Service-Now ticketing management system.
Knowledge of Unix/Linux Commands and scripting, FTP/SFTP
Knowledge of BMC Control-M Job Scheduling and IBM Datastage Tools a plus.
Strong experience installing, supporting and upgrading various vended software applications.
Works closely with Software Vendors and maintains a vender relationship
