What are the responsibilities and job description for the Application Support Engineer position at Swoon?
Direct Hire Opportunity
Hybrid in Downtown Chicago
ABOUT THE POSITION:
Swoon has an exciting full-time opportunity with a leading North American financial institution, who is actively seeking an Application Support Engineer to join their team! In this role, you will be an integral part of an exciting project to implement and enhance their payments and wires applications.
WHAT YOU'LL BE DOING:
- Troubleshooting and Technical Skills – Work closely with key business and technology partners to ensure that business and internal client impact issues are well understood, addressed, and resolved. Utilize Incident and Problem Management to effectively resolve incidents and find root cause. Participate in Major Incidents and Disaster Recovery events completing tasks and collecting evidence.
- Systems Implementation and Maintenance - Lead and/or coordinate technical research, design, configuration, testing and integration of cross functional, multi-platform application systems. Perform application changes utilizing the change management process. Ensure adherence to all regulatory and information security standards and policies are maintained in all aspects of the application management. Plan and implement certificate creation/renewals as needed.
- Relationship Management - Build strong relationships and partnerships with technical team members, clients, vendors, and peers. Lead discussions, listen and ask the right questions to ensure needs and issues are identified and recommend/implement solutions. Express oneself and communicate with others verbally at an advanced level; recognizing that verbal communication is more than just language - it includes tone, style, and structure.
- Project Work - Provide technical guidance concerning business implications of technology projects. Modify, enhance and/or create solutions to meet business requirements. Analyze proposed application designs and provide feedback on potential gaps. Review, plan, test and implement system upgrades and enhancements. Review system patches and updates by vendor to ensure minimal system impact. Plays integral role on project teams producing quality and timely deliverables. Perform testing of solutions prior to moving to production.
HOW YOU WILL SUCCEED:
- Minimum of 3 to 5 years of experience in an application support role, 1 to 3 years of business experience in banking.
- Wires technical experience is required.
- Payment solutions experience is required.
- Experience with Finastra and FIS Applications.
- Experience with using ITIL Change, Incident and Problem management processes.
- Coordinating the production support needs.
- Responsible for documentation such as deficiencies, deviations, application flow diagrams, SCCM plans, etc.
- Problem solving, critical thinking and decision-making skills required.
- Experience with workflows, forms and/or reports
- Familiarity with cloud technologies such as Azure.
- SQL query writing would be nice to have.
- Validate and submit responses to requests for information from audits.
- Embrace and advocate change.
- Digitally savvy; innovative, embrace evolving technologies; easily adapt to new tools and trends.
- Preferred Formal Education: Bachelor’s Degree or equivalent experience.
WHAT'S NEXT?
Apply Now!
Reach out to hanna.bergeson@swoonstaffing.com with any questions.
Salary : $110,000 - $125,000
