What are the responsibilities and job description for the Business Analyst position at Hexaware Technologies?
About the job
Hexaware is looking for …….
Role: ServiceNow HRSD BA
Location: Princeton, NJ
Note: Candidate needs to go onsite 5 days a week.
1. Role Overview
Business Process Consultant, a self-driven individual who would be responsible for working with
Business on the customer side and is a HR (Legal) domain expert to provide input to HR while analyzing current business processes, applications, procedures, workflows; designing or redesigning of HR process including aspects like HR & IT integration to drive significant improvements in productivity, quality and service to customers while working closely with HR stakeholders as well as technical teams.
2. Job Description:
a. End-to-end Human Resource Service Management:
i. HR Processes assessment
ii. As-is understanding of HR process, process/workflows, integrations, fulfilment &
support etc.
iii. Identify gaps & recommendations to carve transformation roadmap
iv. Integration of HR Processes & demand management lifecycle
v. Design/Re-design HR Processes
vi. Planning for future HR Processes alignment to HR & Business strategy
vii. Integration with Functional consultants to drive the technical implementation
viii. Design of Business goals & KPIs for each HR Process
ix. Governance structure build & run for HR Process Management
x. Consumer enablement with feedback capture
b. Work closely with Functional Consultant & ServiceNow developers in Agile method to get redesigned Business Processes implemented
3. Desired Skills:
a. ITIL®/ITSM Functional Process Consulting or Process Management Lead
b. ITIL® Intermediate or Expert certified
c. ISO 20000 Auditor is plus
d. IT & respective technology alignment
e. Project Management trained is preferred
f. Strong customer service orientation
g. Passion for analyzing problems designing creative solutions in the form of process
design and automation, driving continuous performance improvement
h. Comfortable with and effective using MS Office applications including Visio
i. Close attention to detail and accuracy
j. Deadline driven and result oriented
k. Flexible attitude and ability to interact with a diverse business user community and
changing environment; comfortable with and excited about being part of the driving
force behind change management
4. Essential Requirements:
a. BE/B. Tech (minimum), MBA (IT/Operations) is preferred
b. Expert in HR processes majorly in Legal domain
c. Minimum HR consulting experience required is 7-8 years out of which at least 5 – 7
years in HR functional consulting domain or at least 2-3 years of ITIL® Process
owner/manager experience
d. Hands-on work experience on at least one Service Management tools like ServiceNow,
BMC Remedy, HPSM or any other equivalent industry standard ITSM tool (ServiceNow is
preferred)
e. Strong oral and written communication skills with the ability to communicate technical
information in non-technical language
f. Excellent English communication skills, both written and verbal, including business
writing skills
g. Experience of performance data analysis of ITIL® processes
h. ServiceNow certification is preferred but not a must
i. Product Owner trained
j. Ability to work with all levels of client and internal resources
k. Ability to organize, delegate, and leverage resources to accomplish objectives
l. Supervisory skills and the ability to leverage support from other parts of the
organization
m. Organizational and time management skills
The Role Offers:
- Opportunity to join a global team to do meaningful work that contributes to global strategy and individual development.
- An outstanding opportunity to re-imagine, redesign, and apply technology to add value to the business and operations.
- Gives an opportunity to showcase candidates’ strong analytical skills and problem-solving ability.
About Hexaware:
Hexaware is an automation-led next-generation service provider delivering excellence in IT, BPS and Consulting services. We are driven by a combination of robust strategies, passionate teams and a global culture rooted in innovation and automation. Hexaware’s digital offerings have helped clients achieve operational excellence and customer delight. Our focus lies on taking a leadership position in helping clients attain customer intimacy as their competitive advantage. We are on a journey of metamorphosing the experiences of the customers by leveraging our industry-leading delivery and execution model, built around the strategy— ‘Automate Everything®, Cloudify Everything®, Transform Customer Experiences®’. Powering Hexaware’s complex technology solutions and services is the Bottom-Up Disruption, a disruptive crowdsourcing initiative that brings about innovation and improvement to everyday complexities and, ultimately, growing the clients’ business. The digitally empowered, diverse and inclusive workforce of Hexaware represents various nationalities, comprising 28,000 employees, and thoroughly lives the company’s philosophy of “customer success, first and always”. Our global and diverse workforce across 20 nations, 34 international offices, and multiple time zones work together seamlessly to form an integral component of life at Hexaware.
To learn more, visit www.hexaware.com
Why us?
At Hexaware, you will have access to an arsenal of tools that will upskill, transform, and evolve your career profile. From great growth prospects, opportunities to work alongside brilliant minds, collaborating with high profile clients, to an ideal work-life balance, we bring it to a full circle.
Our purpose at Hexaware is “Creating smiles through great people and technology.”
With an ever-expanding portfolio of capabilities, we will delve deep and identify the source of our motivation. Although technology is at the core of our solutions, it is still the people and their passion that fuel Hexaware’s commitment towards creating smiles.
Our Value Proposition:
“At Hexaware you are encouraged to challenge yourself to achieve your potential and propel your growth. We trust and empower you to disrupt the status quo and innovate for a better future. You will experience an open and inspiring culture that fosters learning and brings talented, passionate, and caring people together.”
Privacy Statement:
The information you provide will be used in accordance with the terms of our Privacy Policy and will be used specifically for the business/processing purpose of the event. You should be aware that we may share your details with our approved vendors for this event to be handled successfully.
