What are the responsibilities and job description for the Desktop Support Engineer position at Hexaware Technologies?
Position: Desktop Support Engineer
Location: Houston, TX 77094
Hiring: Fulltime with Hexaware Technologies
Our client is looking to recruit a Desktop Support Engineer on an ongoing contract basis to provide support to its large user community in its Singapore Campus along with the deployment of new technology to the business.
The successful candidate will be dealing with support issues escalated from their IT Service Desk function along with providing BAU systems administration and supporting the business on project-based requirements encompassing:
Performs installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software
Assists in the setup and operation of audio-visual hardware as required by end-user
Determine appropriate hardware and software based on corporate policy and end-user requirements
Respond to incidents within SLA or within a timely manner with the appropriate level of urgency, and follows up with customers on all issues
Disconnects, moves and reconnects desktop technology hardware for single user, multi-user and office moves
Roll-out, deploy and upgrade Desktop Devices using imaging tools such as SCCM
Assist in administration and maintenance of technology infrastructure components
May assist in installation, maintenance, troubleshooting and repair of office telephony system
Uses corporate incident management system to record and track all support work
Maintains accurate hardware and software records for corporate assets
Essential Skill:
- Service Now experience
- MS Windows 10 & 11
- MS Office 365 inc OneDrive
- Networking imaging and PXE Boot (SCCM/Intune)
- Remote support tools
- Network patching and cabling
- Server room/Comms room experience
- Clear communication skills (written and verbal)
- Excellent time management
Candidates will ideally have:
Two years’ commercial experience providing IT support at Deskside
Flexible work attitude
Good all-round technical knowledge of Operating Systems, Software, Hardware and Networks
Have excellent communication and presentation skills
