What are the responsibilities and job description for the IT Communications and AI Specialist position at Hexion Inc.?
Company Overview
Grounded by a history that is deeply rooted in innovation, Hexion is a global employer committed to building and protecting the future by producing innovative performance materials. Our materials are the building blocks for critical industries, including construction, agriculture, energy, automotive, and infrastructure protection. Everywhere you look, you will find our materials and people at work to help customers make products that are stronger, safer, and cleaner. When you work for Hexion, you’ll join a team that is committed to operating safely and with integrity to build a more sustainable future for all, our associates, our customers, and the communities where we live and work.
Position Overview
This is a dynamic role within the Information Technology department, responsible for managing IT communications, developing training materials, and creating engaging content for Hexion associates. The position is highly visible and offers collaboration opportunities with various functions outside IT.
The ideal candidate will be instrumental in enhancing technology adoption, standardizing IT communications, and developing user-friendly training materials on key tools such as Microsoft 365 products and AI-driven workplace tools. This individual must be a fast-paced, highly organized, and professional communicator with strong proficiency in generative AI tools (ChatGPT, Copilot, etc.). The successful candidate should also have a desire to learn and champion the use of new tools for AI content creation such as VideoScribe and Canva.
Experience with AI-powered training customization is a strong plus.
Job Responsibilities
IT Communications & Training Content Development
Future Focused
Thinks from the Future
Listens First
Works with Velocity
Focuses on the Customer
We are an Equal Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to gender, minority status, sexual orientation, gender identity, protected veteran status, status as a qualified individual with a disability or any characteristic protected by law.
In order to be considered for this position candidates are required to submit an application for employment through our career site, be at least 18 years of age, willing to take a drug test , submit to a background investigation as part of the selection process, as well as additional periodic background checks as required by the Chemical Facility Anti-Terrorism Standards (CFATS) or regulations adopted by the Department of Homeland Security or other regulatory agencies
Candidates are required to have unrestricted authorization to work in the United States.
If currently an employee of the Company, you must have current satisfactory work performance and in most cases, have been in your current role 18 months.
Disclaimer: We are not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee about this position. All resumes submitted by search firms/employment agencies to any employee of the Company via email, the Internet or in any other form and/or method without a valid written search firm agreement in place for this position will be deemed the sole property of the Company; no fee will be paid in the event a candidate is hired by the Company as a result of the unsolicited referral or through other means.
Grounded by a history that is deeply rooted in innovation, Hexion is a global employer committed to building and protecting the future by producing innovative performance materials. Our materials are the building blocks for critical industries, including construction, agriculture, energy, automotive, and infrastructure protection. Everywhere you look, you will find our materials and people at work to help customers make products that are stronger, safer, and cleaner. When you work for Hexion, you’ll join a team that is committed to operating safely and with integrity to build a more sustainable future for all, our associates, our customers, and the communities where we live and work.
Position Overview
This is a dynamic role within the Information Technology department, responsible for managing IT communications, developing training materials, and creating engaging content for Hexion associates. The position is highly visible and offers collaboration opportunities with various functions outside IT.
The ideal candidate will be instrumental in enhancing technology adoption, standardizing IT communications, and developing user-friendly training materials on key tools such as Microsoft 365 products and AI-driven workplace tools. This individual must be a fast-paced, highly organized, and professional communicator with strong proficiency in generative AI tools (ChatGPT, Copilot, etc.). The successful candidate should also have a desire to learn and champion the use of new tools for AI content creation such as VideoScribe and Canva.
Experience with AI-powered training customization is a strong plus.
Job Responsibilities
IT Communications & Training Content Development
- Develops and presents engaging training materials for IT systems, Microsoft 365 tools, and AI technologies
- Creates highly visual and intuitive PowerPoint presentations for training, tips/tricks, and internal IT communications
- Produces and publishes short training videos using VideoScribe and Canva to support technology adoption
- Writes and edits clear, concise, and engaging IT communications (emails, newsletters, FAQs, and user guides)
- Publishes articles and content on SharePoint Online (Hexion Connect) to support IT initiatives
- Designs quick reference guides, infographics, and other visual aids to simplify complex IT concepts.
- Coordinate and host global IT All-hands meetings
- Proficient in generative AI tools (ChatGPT, Copilot, and other AI assistants) to enhance communication efficiency
- Advises on best practices for AI tool adoption, productivity improvements, and secure usage within Hexion.
- Ensures proper use of AI tools, distinguishing between secured queries vs. queries that could expose sensitive data
- Understands custom training models and GPT development for internal use cases (preferred)
- Owns and manages IT content on Hexion Connect, ensuring accuracy and accessibility of IT training materials
- Administers key IT Teams sites and SharePoint Online pages, optimizing structure and usability
- Regularly updates and maintains IT policies, procedures, and governance documentation within SharePoint
- Delivers remote and in-person training sessions on IT tools and AI best practices
- Provides hands-on guidance to associates, ensuring smooth adoption of new technologies
- Collaborates with HR and Internal Communications to align messaging and training with company-wide initiatives
- Helps standardize IT communications across the organization
- Acts as a key player in Hexion’s digital transformation and strategic IT initiatives
- Assists in IT procurement, vendor management, and contract-related communications as needed
- Engages with IT leadership on critical projects, technology rollouts, and communications strategy
Future Focused
Thinks from the Future
- Makes fact-based decisions – is not swayed by contrary opinions or perceptions
- Is continually curious and open to new ideas
- Enables an environment that embraces creativity and innovation
Listens First
- Takes the time to listen for understanding and asks questions to clarify
- Uses communication skills that enhance teamwork (listens, is open, is honest, timely, and direct)
- Encourages others to listen using active listening skills
- Communicates directly, honestly, respectfully and in a timely manner to resolve conflict
- Uses simple language that is clear and to the point
- Can clearly define reality, even if it is controversial
- Practices accountability and collaboration to move the conversation forward
- Openly shares information
- Actively participates and openly shares with others – is transparent
- Works well with other departments, functions, regions and cultures
- Open to learning from others and values views different from own views
Works with Velocity
- Prioritizes workload; focuses on completion and is organized
- Anticipates next steps and works towards them
Focuses on the Customer
- Promotes a customer-focused culture and continuously strives to deliver value to the customer
- Works with customers (internal and external) to understand and meet their needs
- Keeps a promise, trust or pledge to do something now or in the future
- Actions and behaviors align with the goals of the organization
- Is fully engaged
- Makes smart decisions quickly
- Receives feedback and adjust behavior
- Effectively works and communicates in a matrix environment
- Degree in Communications, IT or related field (2-year minimum, 4-year preferred) or relevant professional experience
- 2 years of experience in communications or related field
- Strong communication and collaboration skills (written and spoken)
- Experience creating clear and concise documentation, training materials, and video content
- Experience with conversational AI tools (ChatGPT, Copilot, etc.) is required
- Proficiency with SharePoint Online for content creation and publishing
- Strong acumen with Microsoft 365 (Teams, PowerPoint, Outlook, etc.)
- Experience with VideoScribe and Canva for content creation
- Excellent organization, time management, and multi-tasking skills
- Ability to quickly learn and adapt to new technologies
- Ability to type 60 words per minute
- Experience with AI model customization and GPT development is a plus
We are an Equal Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to gender, minority status, sexual orientation, gender identity, protected veteran status, status as a qualified individual with a disability or any characteristic protected by law.
In order to be considered for this position candidates are required to submit an application for employment through our career site, be at least 18 years of age, willing to take a drug test , submit to a background investigation as part of the selection process, as well as additional periodic background checks as required by the Chemical Facility Anti-Terrorism Standards (CFATS) or regulations adopted by the Department of Homeland Security or other regulatory agencies
Candidates are required to have unrestricted authorization to work in the United States.
If currently an employee of the Company, you must have current satisfactory work performance and in most cases, have been in your current role 18 months.
Disclaimer: We are not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee about this position. All resumes submitted by search firms/employment agencies to any employee of the Company via email, the Internet or in any other form and/or method without a valid written search firm agreement in place for this position will be deemed the sole property of the Company; no fee will be paid in the event a candidate is hired by the Company as a result of the unsolicited referral or through other means.
