Desktop Support Technician

Job Requirements

Minimum Education

• Associate or Bachelor degree in technical field or equivalent technical training
• Windows Server certification and/or Network (Cisco) certification is preferred

Minimum Work Experience

• Minimum of one year experience in the Information Systems field
• Supporting and troubleshooting PC hardware, softward and LANs/WANs
• Previous experience with PCs, LANs and networks
• Knowledge of or previous work within a hospital or medical field a plus

Required Skills

• Strong troubleshooting and problem solving skills
• Strong customer service skills

Functional Demands

Physical Requirements

Exerts up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Frequently reaches (extending hands and arms in any direction), and handles (seizing, holding, grasping, turning, or working with hands).

Organizational Expectations

Behavioral Attributes

The following behavioral attributes are required: achievement motivation, concern for order, flexibility, initiative, self-confidence, customer service oriented, interpersonal effectiveness, teamwork, analytical thinking and information seeking.

Essential Functions

• Coordinates problem-handling process for the information systems department, acting as the liaison between IS, vendors and end users throughout problem identification and resolution.
• Provides first-level and enhanced problem resolution for information systems services including: problem definition, research and resolution of less complex issues.
• Logs and monitors help desk calls and resolves issues.
• Manages end user network accounts as required.
• Provides support for PC software including Microsoft Operating Systems / Office Products and other related 3rd party applications.
• Implements and maintains hardware including PCs, thin clients, input devices and telephones.
• Assists with implementation of hardware installation and upgrades.
• Maintains documentation related to equipment inventory, repairs, returns, and system downtimes.
• Enforces stated security policies for IS supplied services (i.e. network, Internet, and Meditech).
• Maintains Meditech knowledge required to maintain passwords, menus and dictionaries, and maintains a general understanding of Meditech functionality.
• Actively identifies and participates in process improvement opportunities across the organization.

Statement of Other Duties

This document describes the major duties and responsibilities for this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that employees may be asked to perform job-related duties beyond those explicitly described.