What are the responsibilities and job description for the Tech Support Analyst position at HI Tech Hui / Cyberuptive?
TIER 2 SUPER SUPPORT ANALYST
JOIN OUR HUI (club)! HI Tech Hui isn’t looking for IT professionals who just get the job done : we hire people who want to make an IMPACT in their company while actively advancing their career.
Our passionate team of A-players have worked for Hawaii’s largest businesses and global Fortune 500 firms. We imagine a world where businesses can focus on making a positive impact on the world we live in, using great technology, supported by great people, that simply works the way it’s supposed to!
And... We're hiring like crazy right now! Local to Oahu, HI, we are looking for smart, forward-thinking problem solvers to join our team, this means plenty of growth potential and opportunities for you, that’s right, YOU!
Why Join Us?
This is not your typical office job.
We’re an energetic, fun, focused, and effective group who thrives on big challenges. We have a strong culture of ohana, imua, and aloha that fosters minds who wish to experience personal and professional growth on another level.
We work hard, so we take our fun seriously. As a team member, not only will you contribute to state of the art and innovative projects and build a professional career, you’ll also enjoy the benefits that turn your job into a passion.
Why Else Should YOU Become HI Tech Hui’s A-Team Member?
- Paid Time Off (PTO)
- Paid medical, vision and dental for qualified employees
- Mileage reimbursement
- Mobile phone reimbursement
- Technical training from the industry’s leading cybersecurity providers
- Personal development training
- Work with a friendly, fun and accessible team; you'll always have someone to help you out, teach you something new or grab lunch with
- Snacks! A hungry worker is an angry worker and we can’t have that. Our office is always stocked with snacks on the shelf and drinks in the fridge.
- Parties! Keep your calendar full with regular social and community events, including pau hana’s, volunteer opportunities, conferences and more
Oh, and one more thing, resumes are cool, but do you know what’s even cooler?!? Cover Letters! Ones that are specially written just for HI Tech Hui to tell us how awesome you are. Hook us up with one of those bad boys, because we love those things!
Even cooler than cover letters? Cover videos : )
If inside you're saying "Hell Yeah!" please continue...
Our Tier 2 Super Support Analyst position will be a key role in the future success of our organization. There are exciting opportunities to truly make a difference in our company and build a team to help drive our vision forward of helping entrepreneurs build successful high-growth businesses that will shape the world.
Ok, now on to the serious stuff...
This is an awesome opportunity for someone who :
The successful team member will provide technical expertise and exceptional customer service. Everyone on the team may engage directly with a client at some point, so we hope that when that does occur, at a minimum, excellence is in mind when communicating and managing any clients’ expectations. Making angry people happy and making people radiate their appreciation for the exceptional service they received. Follow-ups and follow-throughs are required to ensure that we always provide an extraordinary experience for them that leads to great customer feedback! Our reputation is at the forefront of everything, so when our clients win, we win .
Applicants must possess some type of IT degree or certification and have at least 7 years of progressively difficult on-the-job experience in an IT Support or Management role. Don’t have it? Please don’t apply.
Here are some skills you need to be AWESOME at to succeed in this position :
Other highly notable role responsibilities that we have high expectations for this role are :
Again, please apply ONLY if you have at least seven years of experience in an IT Support or Management Role. And please don’t exaggerate your skills on your resume...it’s a character thing and we WILL find out.
Sound like you? Please send your cover letter and resume
Job Type : Full-time
Job Type : Full-time, in-office, hybrid, and at client sites as required
Salary Range : $50,000.00 - $90,000.00 per year depending on relevant experience, qualifications, and skills. Please list and highlight your existing, and current certifications.
Benefits :
Schedule :
Application Question(s) :
Experience :
Location :
Ability to Commute :
Salary : $50,000 - $90,000