As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.
Compensation Data
Salary ranges from $25.00-$27.33 per hour based on skills and experience.
You will be part of
Hiab offers a variety of different career possibilities for different backgrounds and ambitions, so whatever your passion is, we may just have the job for you! We want to bring in new expertise and fresh ideas, while providing our existing employees with new and interesting career opportunities. Your talent, experience and passion may just be what we seek or need to shape the future of Hiab and our industry. We offer as well :
- Employees First way of life : all of us should experience Easiness, Empowerment and Excellence every day at work
- Comprehensive benefit package including; health, vision, dental, voluntary life / disability insurance upon first day of employment
- 401k program with 6% company match
- Personal time off and company-paid holidays
- Opportunities for career growth and competitive salary commensurate with experience
- Paid training
- Boot allowance
- Company mentoring program
- Tuition reimbursement for job-related continued education
- Referral Program
- You may also be provided with a company cell phone, laptop and / or credit card, all to be used for the purpose of conducting company business
Purpose of the position
To perform preventive maintenance service, preventive maintenance inspections, safety checks, and minor corrective actions on equipment at external or Hiab locations in line with Manager’s instructions. Responsible for contributing to productive customer relationships, as well as following Best Practices in all administrative and technical activities.
The Hiab facility is located in Brighton, CO, however all field service work will be conducted in the Denver, CO and surrounding areas.
Main tasks and responsibilities
Service process
Accomplish scheduled preventive maintenance as prescribed by the service manualInspect, report findings, initiate quote based on findings, and then conduct service or repair as instructed by District Service ManagerSubmit regular reports in the format specified by District Service ManagerKeep adequate records and maintain documentation in line with agreed standardsTechnical and product knowledge
Staying up to date with technical developments as shown in internal service bulletins and following technical courses when instructed by District Service Manager applicable to equipmentStaying up to date with technical specifications of relevant equipmentManaging the customer
Respond to Customer in a way instructed by the District Service Manager to maximize customer satisfactionFollow Cargotec Customer Satisfaction GuidelinesRisk management
Protect self and othersFollow applicable safety rules, agreed working practices and environmental requirementsAlert District Service Manager if equipment safety is jeopardized for any reasonOperate assigned service vehicle in compliance with Hiab driving policy and relevant state / federal regulationsResponsible for keeping assigned service vehicle maintained to manufacturer standards with support from fleet management companyRespect and protect Hiab and third party's property (tools, vehicles, facilities, equipment) and business activitiesCommercial Awareness and Cost Effectiveness
Plan and manage time and resources for maximum benefit of Hiab and the customerMake judgements about the most cost effective and efficient approach to providing serviceMaintain documentation to ensure accurate invoicing to the customerManage and protect the security and traceability of spare partsNew business opportunities
Recognize sales opportunities and communicate to District Service ManagerContinuous Improvement
Provide feedback to District Service Manager to support continuous quality improvementParticipate in innovative thinking about ways to improve service efficiencyCoach / tutor junior colleagues and trainees as necessaryConduct self at all times in a way that promotes a positive image of the Hiab brand and follow rules of the Quality SystemAnd other duties, as assignedWhat you’ll need to succeed
Education :
High School diploma or equivalent requiredTechnical or Secondary College preferredWorking experience :
1 years mechanical, hydraulic, or electrical experienceSkills and competencies :
Ability to obtain and maintain a 1-year DOT Medical Card is required for this positionCustomer-orientedAble to cope with stressful situationsCapable of operating independentlyAppropriate diagnostic and troubleshooting skillsActs responsibly in the light of prevailing circumstancesGood hands-on skills as required for relevant mechanical, hydraulic and electronic operationsAble to safely operate equipment for the purpose of conducting tests and repairBasic computer skillsPersonal attributes or qualities :
Strategic thought process that delivers resultsHigh sense of urgencyService and customer focusedPassionate about driving performance improvementsProcess orientedFinds our company values; caring, reliable and pioneering appealing and he / she can relate to these and how they will affect the responsibilities and accountabilities of the position
Salary : $25 - $27
