Deposit Operations Specialist

Hibernia Bank is a full-service community bank serving the New Orleans area since 1886, offering a broad range of financial services to meet the needs of our customers. Our vision is to serve our customers' financial needs and help them succeed financially.

Job Function

The primary responsibilities of the Deposit Operations Specialist are to ensure the timely and accurate support for branch personnel and customer service inquiries. The successful candidate must ensure adherence to various federal regulations by monitoring account activities and transactions, research and resolve complex customer inquiries, and provide system/application support to support to assist branch personnel researching various issues as they may arise.

Job Responsibilities

• Administer JHA Silverlake Teller system functions, apply system updates and assist staff with issues and problems.
• Review new, existing and closed accounts for accuracy, changes, and exceptions.
• Conduct and document branch audits and exam preparation.
• Monitor REG CC activity and place necessary holds on accounts, set parameters in Silverlake Teller and maintain policies and procedures.
• Monitor account activity for BSA compliance.
• Administer cash management services by monitoring ACH Origination, remote deposit capture, and net teller wires along with providing support to branch team members and customers.
• Generate and monitor Synergy reports on daily activities based on job function.
• Research and resolve Reg E debit card fraud cases.

Minimum Required Education & Experience:

• High School Diploma or equivalent required.
• 3 years of banking experience in bank/branch operations required.
• Experience with Jack Henry Silverlake strongly preferred.
• IRA and HSA administration experience preferred.
• Thorough understanding of BSA regulations as well as Regulations CC, E, D, DD.
• Thorough understanding of NACHA Rules and Regulations.
• Thorough understanding of Check 21 Regulations.
• Ability to use Windows based PC and MS Office Software.
• Thorough understanding of the deposit operations functions, policies, and procedures.
• Knowledge and experience with reporting.
• Strong oral and written communication skills.
• Strong problem-solving and analytical skills.
• Strong organization and time management skills.
• Ability to effectively multi-task.

Minimum Required Skills & Abilities:

• Ability to perform multiple daily tasks and work under pressure with speed and accuracy.
• Ability to understand and interpret regulations and policy as a guide in scheduling and structuring daily workflow.
• Ability to interact effectively with staff, customers, and work in a team environment.
• Professional appearance and cooperative attitude.
• Independent and self-motivated conscientious worker.
• Strong communication/organizational skills.
• Ability to handle customers or difficult situations with dignity and respect.

Essential Mental & Physical Requirements:

• Ability to work under stress and meet deadlines.
• Ability to operate a keyboard and type to perform the essential job functions.
• Ability to read and interpret a document to perform the essential job functions.
• Ability to sustain prolonged periods of time sitting at a desk and working on a computer.
• Ability to lift/move/carry approximately 10 pounds if required to perform the essential job functions.

Equal Opportunity Employer

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) 3% Match
• 401(k) matching
• Bereavement leave
• Dental insurance
• Disability insurance
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Paid training
• Prescription drug insurance
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• bank operations: 3 years (Preferred)

Work Location: In person