Banking Solutions Representative

Grow with us.

If you are interested in growing your career within the financial industry, don't miss this opportunity. When you work at Hickory Point Bank & Trust, you're surrounded by people who are innovative, creative, and empowered to do what's right for customers, and we're seeking the right professional to join us.

Basic Functions:

The Banking Solutions Representative provides client support for inquiries and addresses any concerns regarding accounts, debit/credit card support, online banking, and digital products such as Bill Pay, Biller Advantage, and Zelle. Duties include handling inbound and outbound phone calls, website inquiries, and online chats to and from clients, listening to client needs or issues, and providing helpful solutions to their problems.

Complete customer service tasks that ensure clients have the information and assistance they need and maintain the bank’s positive reputation.

Essential Job Duties:

The responsibilities of the Banking Solutions Representative include but are not limited to:

• Receive client inquiries and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied clients, offering patient assistance and support
• Call clients to inform them about the company’s new products, services, and policies
• Guide clients through troubleshooting, navigating the company website and/or digital products or services
• Review client accounts, providing updates and information about various account items
• Collaborate with other departments to improve customer service

The Banking Solutions Representative will perform various other duties as assigned and conduct all duties in compliance with applicable laws, regulations, and Bank policies and procedures.

Work hours are 8 a.m. to 5 p.m., Monday through Friday with rotation of Saturday 8 a.m. to 12 p.m. Occasional overtime may be required.

Knowledge, Skills, and Abilities:

• Ability to express oneself with a pleasant, client-focused attitude
• A variety of soft skills including:
  • Strong communication, both written and verbal
  • Great active listening skills
  • Exceptional interpersonal and rapport building skills
  • A patient and empathetic attitude
• Strong time management and organizational skills
• Adaptability and flexibility
• Comfortable working in fast-paced environments
• Troubleshooting and computer skills
• Phone skills, including familiarity with complex or multi-line phone systems
• In-depth knowledge of the bank’s products and/or services including digital products preferred but not required

Training and Experience:

A Banking Solutions Representative should have a high school diploma or equivalent and demonstrate excellent computer and phone skills. Previous banking experience is a plus but not required.

This is a full time, non-exempt position eligible for a robust benefit package.

The successful completion of a pre-employment drug screen, background and credit check is required.

Equal Opportunities Statement

Hickory Point Bank & Trust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Salary Disclaimer

The salary range provided represents the anticipated starting pay for this position. Individual compensation is based on various factors, including but not limited to, role requirements and responsibilities, related experience, education, qualifications, and internal equity.

Benefit Package

This position is eligible for a robust benefit package. Available benefits include Health Insurance, Dental Insurance, Vision Insurance, Group Term Life Insurance, Short Term Disability, Long Term Disability, Flexible Spending Account, Health Reimbursement Account, Paid Holidays, Paid Time Off, Volunteer Time, Bereavement Time, Employee Assistance Program, 401(k) Retirement Plan.