What are the responsibilities and job description for the Eligibility Worker I position at Hidalgo Co.?
Salary : $30,999.00 Annually
Location : Edinburg, TX
Job Type : Grant Full Time
Job Number : 2025-02766
Department : COMMUNITY SERVICE AGENCY
Opening Date : 02 / 24 / 2025
Closing Date : Continuous
Work Hours : : Monday - Friday, 8 : 00 AM - 5 : 00 PM
Status : : External Advertisement
Open Positions : : 01
Advertisement details and / or special instructions : : This position is a grant position. Please submit resume with application.
Grade : : N / A
General Description
Must provide a well-rounded reception for clients when applying for assistance and / or seeking information. Worker is expected to carry out task assignments that may include greeting, assessment, verifications, determination of eligibility, and / or a principal concentration is the process for the central client file system. Volume of work may increase at peak seasons and will require that the work schedule accommodates for increase in work load and / or plans and procedures for on-going changes and / or updates, funding related issues and / or compliance measures, as needed. Worker will perform all duties necessary in delivering services to our public including answering the telephone, faxing and making copies, and maintaining a clean reception area. Employee will be observed and evaluated once a year for accuracy, completeness, and neatness.
Examples of Work Performed
Greets and assists applicants and visitors in a friendly and courteous manner
Speaks in a clear and understandable manner and must write legibly
Answers telephone, takes messages, and directs incoming calls appropriately
Will be responsible for some assessing of client eligibility for program assistance and must be carried out in the utmost professional manner
Must adhere to a 30-minute appointment schedule per client daily, or as directed
Must comply with field rotations to satellite offices as directed
Must maintain a 25% margin of error or less in all daily case determinations
Must follow all instructions set forth in order to properly assess client needs, income eligibility, and program qualifications
Must be willing to attend all in-house, instructional trainings and / or out of town trainings
Identify and respond to community needs, as directed
Follow-up and report on outcomes of referrals that were made to agencies, when directed
Provide information to the general public as instructed
Will be responsible for maintaining a well organized filing system for his / her personal desk area and assist with the general office / clerical requirements
Types forms, correspondence and other material as generated for department purposes; proofreads all work for accuracy and neatness
Prepare accurate electronic and written reports to be submitted weekly, as directed
Responsible for maintaining a good attendance record and complying with personnel policies
Maintains a clean client lobby and / or restroom, personal office area, and / or satellite offices for neatness, public safety, and sanitary purposes
Perform any and / or all duties assigned by immediate supervisors and / or Executive Director
Education and Experience
Have a High School Diploma or GED.
Experience with related social service programs preferred.
Must have direct experience in eligibility determination and strong mathematical skills.
Must have excellent public relations skills.
Must enjoy working with people.
Must be able to understand and follow instructions.
Must be bilingual both orally and in writing.
Must have computer knowledge for data entry.
Certificates, Licenses and Registration :
Must have proof of a current valid Texas Driver's License.
Must have valid liability insurance while employed.
Knowledge, Skills and Abilities
Must have working knowledge of business English, Spelling, and Arithmetic; office practices and procedures; departmental rules and regulations
Ability to understand and carry out oral and written instructions and to request clarification when needed
Must demonstrate sound organizational skills
Must be a self-starter, people oriented, and demonstrate a strong willingness to follow instructions
Employee may be assigned to other duties, or work areas, in addition to those listed; duties may change according to the changing needs and public demand of the service area
The County of Hidalgo offers a full range of employee benefit programs for eligible employees, retirees, and their families. For more information, please Click Here
Do you have a High School Diploma or GED?
Do you have experience with related social service programs?
Do you have direct experience in eligibility determination and strong mathematical skills?
Are you bilingual both orally and in writing?
Do you have the computer knowledge for data entry?
Required Question
Salary : $30,999
