What are the responsibilities and job description for the Eligibility Worker III position at Hidalgo Co.?
Salary : $36,166.00 Annually
Location : Edinburg, TX
Job Type : Grant Full Time
Job Number : 2024-02687
Department : COMMUNITY SERVICE AGENCY
Opening Date : 12 / 30 / 2024
Closing Date : Continuous
Work Hours : : 8 : 00 AM - 5 : 00 PM
Status : : External Advertisement
Open Positions : : 01
Advertisement details and / or special instructions : : Please submit resume with application.
Grade : : N / A
General Description
Must provide a well-rounded reception for clients when applying for assistance and / or seeking information. Worker is expected to maintain a daily appointment schedule on intervals of every thirty-minutes or on occasion 15 minutes that includes : greeting, assessment, Bill or SAVE verifications, determination of eligibility and / or program qualification. As, an Eligibility Worker III, this worker is expected to set the bar higher, be more efficient, and perform at a high quality level indicative of a seniormemberof staffVolume of work may increase at peak seasons; job restrictions will be placed during such times and will require the work schedule to accommodate for : increase in work load, plans and procedures for on-going changes and / or updates, and / or funding related issues and / or compliance measures, as needed. Worker will perform all duties necessary in delivering services to our public including answering the telephone, faxing and making copies, and maintaining a clean reception area. Employee will assist with supervision of client flow either in pre-screening, appointments, replacement, and or conduct home visits as assigned and will rotate to satellite office. Worker will handle special assignments as needed.
Examples of Work Performed
Greets and assists applicants and visitors in a friendly, polite, and courteous manner.
Speaks in a clear and understandable manner and must write legibly in English or Spanish
Adhere and implement Agency Steps and Procedures, Policies, and all Program Criteria developed, planned, and / or established by Executive Director and Program Specialist in order to properly assess client needs, income eligibility, and program qualifications
Responsible for assessing all client eligibility for program assistance and must be carried out in the utmost professional manner
Responsible for evaluating, plotting, and authorizing utility assistance for pre-determined eligible clients by quota
Must complete work within a 30-minute appointment frame per-client daily (13 ), or when directed a 15-minute appointment frame (accommodations are made for this schedule about 26 )
Must be punctual to work, with all client appointments, in-house trainings, and / or all other when requiring attendance
Must maintain a 10% margin of error or less in all daily case determinations
Must comply with field rotations to satellite offices and / or information desk, as directed
Must attend all in-house, instructional trainings and / or out of town trainings; mandatory
Identify and respond to community needs and conduct outreach activities, when instructed
Follow-up and report on outcomes of referrals that were made to agencies, when instructed
Assist in the development of community resources to meet our client's anticipated demands, when instructed
Relay all information to the general public as per instructions as set forth by the Executive Director and / or Program Specialist
Will be responsible for maintaining a well organized filing system for his / her personal desk area and assist with the general office / clerical requirements
Type forms, correspondence, and other material as generated for department purposes; proofreads all work for accuracy and neatness
Prepare accurate electronic and written reports to be submitted weekly
Responsible for maintaining a good attendance record and complying with personnel policies
Maintains a clean client lobby and / or restroom, personal office area, and / or satellite offices for neatness, public safety, and sanitary purposes
Perform any and / or all duties assigned by immediate supervisor and / or Executive Director
Education and Experience
Bachelors or Associates Degree from an accredited University or College in a related field or direct work experience may be applicable
Minimum two years work experience with related social service programs
Must have strong mathematical skills and write legibly
Must have excellent public relations skills
Must enjoy working with people
Must be able to understand and follow instructions
Must be able to understand federal, state, and / or private funding criteria for service delivery
Must be bilingual both orally and in writing
Must have computer knowledge for electronic reporting
Certificates, Licenses and Registration :
Must have proof of a current valid Texas Driver's License
Must have valid liability insurance while employed
Knowledge, Skills and Abilities
Must have working knowledge of business English, Spelling, and Arithmetic; office practices and procedures; departmental rules and regulations
Ability to understand and carry out oral and written instructions and to request clarification when needed
Must demonstrate sound organizational skills
Must be a self-starter, people oriented, and demonstrate a strong willingness to follow instructions
Employee may be assigned to other duties, or work areas, in addition to those listed; duties may change according to the changing needs and public demand of the service area
The County of Hidalgo offers a full range of employee benefit programs for eligible employees, retirees, and their families. For more information, please Click Here
Do you have a Bachelor's or Associate's Degree from an accredited University or College in a related field?
Do you have at least two years of work experience with related social service programs?
Required Question
Salary : $36,166
