Front Office Agent

Hidden Pond is seeking a full-time seasonal Front Desk Agent!

An ideal Front Desk Agent would be able to make our guests feel special while welcoming and providing them with the answers they need, along with an invitation to return. Our unique collection of award-winning hotels provides guests with intriguing and rejuvenating experiences. If you are ready to help provide over-the-top service and transport guests far from everyday reality, we would love for you to join our team!

Candidates must be flexible and consider themselves a people person. Days will consist of greeting our guests, handling telephone inquiries, managing reservations, coordinating housekeeping, and room inspections. refreshments. and everything in between. This position requires a can-do attitude.

Job Requirements:

• Able to work morning, mid, or evening shifts as required
• Able to work weekends, holidays, or special events as required
• Strong organizational abilities
• Exceptional customer service skills with a genuine desire to be helpful
• Excellent communication and multi-tasking skills
• Strong computer skills including how to use Microsoft Word, Excel, publisher, etc
• Good knowledge of the Kennebunkport area and things to do and places to go
• Flexibility to jump in and help other departments when necessary

Essential Job Functions - Guest Service:

• Maintains guest service as the driving philosophy of the hotel, constantly seeking ways to delight our guests
• Personally, demonstrates a commitment to guest service by responding promptly to guest needs with an interest and concern in satisfying every guest
• Smiling and greeting all guests by name when possible. Welcoming returning guests back with enthusiasm and acknowledging houseguests
• Ensures hotel standards and services contribute to the delivery of consistent guest service
• Establishes a friendly atmosphere of superior guest service and product quality
• Demonstrates consistent anticipation of guests’ needs
• Resolve guest complaints within the scope of authority; otherwise, refer the matter to management

About Kennebunkport Resort Collection:

The Kennebunkport Resort Collection is a portfolio of diverse, luxurious lodging and dining options offering stylish and unique hospitality in Kennebunk and Kennebunkport. Our growing hospitality group includes Hidden Pond//Earth at Hidden Pond, Tides Beach Club, Cape Arundel Inn & Resort//Ocean Restaurant, Kennebunkport Inn//The Burleigh Restaurant, Cottages at Cabot Cove, The Grand Hotel//Rosella, The Boathouse Waterfront Hotel & Restaurant, Yachtsman Hotel & Marina Club, Lodge on the Cove//The Dory, The Langsford, and Via Sophia by the Sea.

KRC is proud to offer competitive wellness options and perks for both Part Time and Full Time employees;

• Employer-subsidized medical, dental, and vision insurance
• Company-funded $25K in complimentary life insurance and $1K/mo. in disability
• Optional Disability, Life and AD&D, Critical Illness, and Accident Insurance options
• Additional Health & Wellness benefits including prescription and gym membership discounts
• Generous Paid Time Off package including Employer Paid Leave plus immediate Paid Vacation accruals
• Flexible and understanding work-life equality
• Family Matters Program of 3 months paid parental leave for new parents
• 401k employer match, up to 4% of salary
• Competitive wages with ongoing market analysis with annual performance evaluations and compensation adjustments
• Discounted employee and immediate family hotel rates as low as $59 per night at EOS Hospitality portfolio locations
• Food and Beverage discount of 50% Off at EOS Hospitality portfolio locations
• Gold Card annual complimentary restaurant allowance for managers
• Discounted lodging rates from New England Inn & Resort Association partners
• Pathways for growth and professional development including training and tuition reimbursement
• Relocation assistance to temporary employer housing
• Incentive opportunities for both hourly and managerial roles
• Supportive, open workplace culture
• Company-funded Employee Assistance Program for life and mental health resources

Why Join our team?

Join our community of ambitious, thoughtful, and dedicated hospitality professionals delivering exceptional guest experiences. At Kennebunkport Resort Collection, we encourage creativity, ownership, and problem-solving at all levels of our organization, and we are committed to weaving diversity, equity, and inclusion into every aspect of our business.

As a Kennebunkport Resort Collection employee, we welcome you to join us in making a community impact. Our KRC Cares team partners with community leaders and like-minded businesses to advance our community services, such as toy drives, beach cleanups, and other charitable causes around the community. Our Community Impact project allows a 1% Impact Fee to be donated to hand-picked local organizations focusing on affordable housing, protecting wildlife habitats, and creating spaces for the youth of our community.

Kennebunkport Resort Collection offers customized learning opportunities for all employees. We work to carve out a path for internal leaders with motivated career goals. Annual conferences, mentorships, scholastic reimbursements, internships, and company-funded leadership development opportunities are just some of the ways we support our associates.

Ready to learn more?

Visit us online at www.kennebunkportresortcollection.com and explore our parent company, EOS Hospitality at www.eoshospitality.com for more information about the amazing ways we’re making a difference.