What are the responsibilities and job description for the Group Captives Risk Management Coordinator position at Higginbotham?
Higginbotham, a privately held, independent insurance and financial services firm that ranks within the top 20 nationwide, has an immediate opening for a Group Captives Risk Management Coordinator in our Bossier City, LA office.
The Risk Coordinator will be responsible for receiving new property and casualty first reports of claims via phone, email, fax, or mail from insureds; reporting them to the appropriate carrier and following up to ensure timely and complete resolution. Also responsible for assisting with education of agency employees and clients relative to claims process. Also responsible for assisting Loss Control Director with implementation and reporting on training and safety programs. Position will work with various individuals including agency, clients, and carriers.
Responsibilities:
- Receive and document claim information and determine how to report it to the carrier
- File claim report with carrier requesting adjuster information
- Suspend information and follow up with adjuster to follow up to ensure claim has been assigned and is being resolved in a timely manner
- Enter claim information into claims systems – EPIC, Pulpstream and ISN
- Follow up with adjuster and insured to ensure timely resolution of claim and excellent customer service
- Continually search for process improvements and/or enhancements to workflow; make recommendations for change where appropriate
- Participate in claims review process with producers, clients, and service department personnel
- Work with Claims Director to provide training and education of the claims process to agency and client personnel
- Review documents issued by insurance company for accuracy
- Respond to client and company requests for action and information on any claims-related matter
- Assist in the promotion of occupational health and safety within organizations as directed by the Loss Control Director
- Assist clients in the implementation and evaluation of programs and training designed to limit risk to workers and save employers money
- Assist clients with reporting on status of programs and training
- Prepare written report of findings and recommendations for correction of unsafe or unsanitary conditions as directed by the Loss Control Director.
- Assist with special projects such as agency newsletter, tracking loss control hours, etc.
- Assist with other duties as assigned.
Specific Knowledge, Skills and Abilities:
- Display leadership skills and ability to motivate fellow employees
- Ability and desire to work with people
- Above average mathematical skills
- Strong organization and time management skills required, with attention to detail
- Computer skills including agency management system and Windows Office
- Team player with a positive approach to co-workers, work and the agency
- Highly motivated, self-starter who works independently to accomplish established agency goals
- Exceptional communication skills, both verbal and written
- Accountable for own actions and delivers on commitments
- Commitment to continuous learning
Experience and Education:
- 1-2 years’ experience in property and casualty commercial insurance environment preferred.
- Knowledge of Commercial Property and Casualty forms and coverages for proper claims reporting
- Proficient in Microsoft products including Word, Excel, PowerPoint, Outlook as well as Adobe Acrobat, etc.
- High school diploma required; 2-year degree preferred.
- Commitment to continuous learning.
