Employee Benefits Account Manager

Higgins Insurance is a locally owned independent insurance agency founded in 1897. We have office locations in Hopkinsville, KY and Clarksville, TN.
We are looking for a customer service-oriented Employee Benefits Account Manager to join our team.

Responsibilities for this position include:

• Assist Producers as needed to respond to any service needs of clients.
• Always provide high quality customer service which includes every effort to exceed the customer’s expectations.
• Provide 24 Hour response time to customer requests and resolve problems within one business day where possible.
• Provide status update to client if unable to resolve issue fully within 1 business day.
• Provide responses or problem resolution to all client requests regarding enrollment issues including ordering ID cards, processing enrollment forms, checking enrollment status, answering questions.
• Educate clients and enrollees about their group’s benefit plans, coverage, copays, coinsurance and /or deductibles.
• Research and resolve billing problems.
• Research and resolve client claim issues.
• Coordinate with Producers to ensure that enrollment materials are prepared, accurate and ready for delivery to client prior to Open Enrollment meetings.
• Assist at Open Enrollment meetings as requested by Producers.
• Complete all post Open Enrollment meeting administrative work.
• Obtain client applications and reconciling against census/resolving errors or discrepancies (as requested by client).
• Submit the enrollment package to carriers in a timely manner.
• Coordinate with Producers on account status.
• Foster strong and lasting relationships with client key contacts to ensure persistency of accounts.
• Attend relevant internal and external continuing education seminars and training to enhance knowledge and skills.
• Participate in scheduled team and office meetings.
• Provide Account Management backup for the team when necessary, during scheduled vacations, personal leave, or at a manager’s discretion.
• Maintain working knowledge of all carrier products and processes.
• Perform other functions as assigned by management.

Bachelor’s Degree preferred. Life and Health Insurance license strongly preferred but not required. Insurance, HR, and/or customer service background a plus.

• Excellent verbal and written communication skills and good listening skills
• Ability to successfully and creatively problem solve and negotiate solutions
• Ability to organize and prioritize is essential
• Proficiency in Windows, Word, Power Point and Excel (knowledge of working with spreadsheets is required)
• Experience with Employee Navigator software preferred but not required
• Must be comfortable working in a fast-paced, multitasking office environment.

Salary for this position is commensurate with qualifications and experience. We offer competitive pay and benefits including health insurance, dental and vision, life and disability, 401K, paid holidays, and paid time off.
Visit our website at www.higginsinsurance.com to learn more about our agency and our team!

Job Type: Full-time

Pay: $40,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance

Supplemental Pay:

• Bonus opportunities

Work Location: Hybrid remote in Hopkinsville, KY 42240

Salary : $40,000 - $70,000