What are the responsibilities and job description for the Member Services Representative position at High 5 Inc. Brandon, FL?
Overview
We are seeking a dedicated and enthusiastic Member Services Representative to join our team! As the first point of contact for our members, you’ll play a key role in delivering exceptional customer service and ensuring a positive experience for all visitors. If you have a passion for helping others and strong communication skills, we would love to hear from you!
Duties
- Greet members and guests warmly, ensuring a friendly and welcoming atmosphere at all times.
- Assist members with inquiries regarding our services, memberships, and facility usage.
- Effectively communicate with members to address their needs and ensure prompt service.
- Process transactions accurately using a cash register, including membership sign-ups, renewals, and other purchases.
- Utilize Entry level math skills to handle cash transactions, provide change, and assist with retail math calculations.
- Engage in upselling techniques to promote additional services or products.
- Maintain and organize stock levels of promotional materials and merchandise.
- Assist with inventory management by conducting retail math calculations.
- Collaborate with team members to ensure smooth operations and provide excellent service.
- Stay informed about current promotions and services, and communicate them to members.
- Handle Entry level billing tasks and assist with account collections.
- Support with events and fundraisers, ensuring smooth coordination and member participation.
- Stay updated on program-specific events, requirements, and costs to best assist members.
Requirements
- Strong communication skills and the ability to engage with diverse individuals.
- Basic math skills for handling transactions, inventory management, and retail math.
- Previous sales or retail experience is preferred.
- Ability to upsell products and services confidently while maintaining customer satisfaction.
- Familiarity with cash register operations is a plus.
- Bilingual candidates are encouraged to apply to enhance member interactions.
- A positive, can-do attitude with a commitment to providing outstanding customer service.
- Ability to work flexible hours, including evenings and weekends, as needed.
- Strong communication skills with the ability to engage effectively with diverse individuals.
- Entry- Level math skills for handling transactions and inventory management.
- Previous experience in sales or retail sales is preferred.
- Ability to upsell products or services confidently while maintaining customer satisfaction.
- Familiarity with cash register operations is advantageous.
- Bilingual candidates are encouraged to apply, as this will enhance member interactions.
- A positive attitude with a commitment to providing outstanding customer service.
- Ability to work flexible hours, including evenings and weekends as needed.
As a Member Services Representative, you’ll be at the heart of our organization, helping to create a positive and supportive environment for all our members. Your contributions will directly impact the success of our services and programs. If you’re ready to make a meaningful difference, we encourage you to apply and become part of our team!
Job Type: Part-time
Pay: From $13.00 per hour
Expected hours: 30 per week
Benefits:
- Employee discount
- Flexible schedule
Shift:
- Day shift
- Evening shift
- Morning shift
Ability to Commute:
- Brandon, FL 33511 (Required)
Ability to Relocate:
- Brandon, FL 33511: Relocate before starting work (Required)
Work Location: In person
Salary : $13