What are the responsibilities and job description for the Front Desk Receptionist position at High Country Veterinary Services, LLC?
Join Our Equine Veterinary Team in Steamboat Springs!
Job Overview
We are a dynamic, fast-paced, and tech-savvy equine veterinary practice providing top-notch care to horses in the Steamboat Springs area. Our team of three veterinarians serves clients in Northwest Colorado through barn calls and a haul-in facility, - no actual patients are seen at our office.
We are looking for a Customer Service Rockstar to join our friendly, supportive, and fun team on the front desk. This is a part time job to support our growing business, you will ideally work 20-25 hours over Tuesdays, Wednesdays and a half day on Thursday mornings. If you are detail-focused, and all about teamwork - read on!
What you'll do:
- Be the friendly, professional face and first point of contact for clients—in person, by phone, and via email
- Schedule appointments for our veterinarians and keep everything running smoothly using online practice management software
- Triage emergencies over the phone and follow protocols to ensure caring, fast response to medical needs
- Help clients pick up prescriptions, grain, and supplies with confidence and care.
- Problem-solve and pivot—things change fast, and you’ll help keep us one step ahead
- Use Slack to stay connected with the team and Canva to create simple marketing materials or client handouts (creativity welcome!)
- Keep records organized and accurate with Excel, Word, and Google Docs as required, while keeping the physical space clean and professional
- Assist in back office duties such as cleaning surgical instruments, counting inventory and other tasks.
- Perform occasional personal assistant duties for the business owner, such as scheduling personal appointments, school events and sorting mail.
- Keep a friendly can-do attitude and a calming smile on your face! Drama is not our style!
Who You Are:
- Super organized & detail-oriented—you notice scheduling conflicts before they happen
- Tech-savvy & quick to learn—we’re a digital-first team using Provet Cloud, Slack, Canva and other digital portals daily
- Confident communicator—whether on the phone, in person, or through email, you keep things clear and professional
- Adaptable & fast-paced—you can pivot like a pro and love solving challenges
- Team player & community builder—you support your teammates and make clients feel welcome
- Animal lover—you don’t have to be a horse expert, but we exist to make horses lives better so a passion for animal care is a must!
Qualifications:
- High School Diploma and above
- Proven experience in customer service and office assistant roles.
- Experience with data entry, filing, and calendar management
- Ability to lift over 50 lbs and pass a background check on hiring.
While we appreciate a veterinary or medical background, it’s NOT necessary! What really matters is your positive, no-job-too-hard attitude and self-motivated drive to learn and grow. We provide full training!
Why You’ll Love Working With Us
- Room to Grow – Love planning events or marketing? We have opportunities to expand into these roles!
- Performance-Based Pay – Move up the pay scale as you gain new skills (we reward initiative!)
- Exclusive Discounts – Onveterinary services, products & feed for your own animals
- Paid Time Off - Pro-rated for part time employees.
- Supportive, Fun Team – We believe in open communication, teamwork, and lifting each other up
Ready to Apply?
Upload your resume, a short cover letter telling us why you'd be a great fit, and three references (at least one from a recent employer) . Questions? Call our front desk at (970) 749 1013 or email Dr Batt at jobs@highcountryvet.com.
Job Type: Part-time
Pay: $20.95 - $21.80 per hour
Expected hours: 20 – 25 per week
Benefits:
- Employee discount
Schedule:
- 10 hour shift
- 4 hour shift
- Day shift
Work Location: In person
Salary : $21 - $22