Relationship Assistant (Loan Assistant)

High Plains Bank is an employee and family owned, community-driven bank. We are compassionate problem-solvers and craft bankers, committed to understanding the unique needs of each customer and tailoring solutions to optimize their financial well being. We empower each other as leaders and embrace a growth mindset, fostering a supportive environment where everyone feels valued, has the opportunity to thrive and the ability to get things done.

We are looking for a motivated and detail-oriented Relationship Assistant to join our fast-paced and growing team in Longmont.

Your Mission

As a Relationship Assistant, you will be key in ensuring the smooth and efficient operation of our lending processes. You will partner with Relationship Managers and Portfolio Managers to coordinate loan requests, renewals, and maintenance. Your proactive communication and attention to detail will help the team plan ahead and meet deadlines. Additionally, you will act as a main point of contact for customers, developing strong relationships and delivering excellent service. Your work will directly support the bank's success and ensure customer satisfaction.

What Sets You Apart

You are adaptable and resilient, comfortable in a fast-paced setting and able to learn new skills quickly. You are a team player, ready to assist others and foster a positive work environment. You don’t wait to be told what to do, but take initiative to find solutions and complete tasks efficiently. You communicate effectively, interacting clearly and professionally with customers, colleagues, and third parties.

The Day to Day

Your daily activities will be varied and engaging. You will coordinate internal meetings, handle loan documents, and ensure the accuracy of data in our systems. You will communicate with customers to gather paperwork, answer questions, and facilitate loan transactions. You will also work closely with third parties, such as title companies and appraisers, to obtain necessary information and drive loans through the closing process. Additionally, you will monitor loan files, track deadlines, and address any issues that may arise.

What You Bring to High Plains Bank

Qualifications

• High School Diploma or equivalent
• A degree in business, finance, or accounting is a plus

Essential Skills and Knowledge

• Problem-solving ability
• Strong organizational and time-management skills
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office Suite or Google Suite
• Ability to learn and use banking software and systems

Desirable Skills and Knowledge

• Knowledge of loan processing and documentation
• Title insurance experience
• Notary Public certification
• Bilingual in Spanish is a plus

Responsibilities of the Position

Key Accountabilities

• Engage with the Relationship Manager as a partner.
• Schedule and conduct weekly meetings.
• Coordinate internal work on loan requests, renewals, and maintenance.
• Serve as a primary point of contact for customers and third parties on administrative matters.
• Drive loans through the bank’s internal processes.
• Ensure that loan files, covenants, payments, and deadlines are maintained.
• Coordinate customer connections with others in the bank.

Other Responsibilities

• Make loan payments and advances.
• Obtain necessary third-party information (appraisals, title, insurance, etc.).
• Provide payoff information to customers and other parties.
• Manage loan documents and ensure accuracy.
• Process adverse action loans and assist with HMDA reporting.
• Perform other duties as assigned.

What High Plains Bank brings to you

• The opportunity to work for a community driven, employee owned business.
• Highly competitive PTO, retirement and health care.
• Opportunities for growth, development and learning.
• Tuition Reimbursement

Target compensation range

• $22.00 to $28.00 per hour based on experience and qualifications - other factors may be considered.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.

Location and Schedule

• In person at our Longmont, CO location
• 8-5 Monday - Friday

High Plains Bank is proud to be an Equal Opportunity Employer

Member FDIC

Job Type: Full-time

Pay: $22.00 - $28.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $22 - $28