What are the responsibilities and job description for the Collection Analyst position at Highbridge Consulting LLC?
Responsibilities :
- nalyze customer accounts to understand various invoice types, determine if credits are due, etc., and organize open invoices into a spreadsheet, if needed
- Contact customers via phone and email to collect past due balances, and assist customers with requests for copies of invoices, billing questions, etc.
- Utilize Oracle & Salesforce as well as other software applications (MS Word, Excel) to gather and enter pertinent information (customer account statements, invoices, payment research and update past due status)
- Prepare weekly / monthly aging reports for management, with notes on status of collection efforts
- Process credit and accounting tickets for support renewals & returned equipment
- Process credit card receipt
- Gather and provide all pertinent information to forward accounts to collection agency
- Support co-workers with other projects as needed
- Follow departmental procedures
- Cooperate and communicate with other team members and departmental staff to meet business goals
- Follow all company policies and procedures, including adhering to scheduling and attendance requirements
- Perform other duties as requested or required by business conditions.
Other Duties :
Skills :
Preferred :
