What are the responsibilities and job description for the Business Operations Assistant Position position at Highbrook Way Dental Care?
As a Business Operations Assistant, you will play a vital role in our front office team, responsible for ensuring seamless patient interactions and efficient administrative processes. This is an excellent opportunity for a motivated and detail-oriented individual to join our team and contribute to our mission of delivering exceptional patient care and experiences.
Key Responsibilities:
Requirements:
About Heartland Dental
As the largest and one of the fastest-growing Dental Support Organizations, Heartland Dental provides exceptional service to its more than 2300 supported doctors in 38 states and over 1,400 supported offices. With a commitment to living core values that promote diversity and inclusion, we provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.
Key Responsibilities:
- Managing front office duties, including checking office mail and email, communicating with patients and insurance companies, and utilizing Dentrix for patient scheduling and records.
- Scheduling and confirming appointments for multiple providers in the office, as well as filing patient insurance claims and following up on outstanding claims.
- Posting insurance and patient payments, processing accounts receivables, and reviewing treatment plan fees and payment options with patients.
- Partnering with the providers and team to implement Heartland Dental systems to optimize office potential.
Requirements:
- Minimum Qualifications:
- Experience working in a fast-paced and customer-centric environment.
- Excellent communication and organizational skills.
- The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.
- Preferred Experience:
- ~1 years of experience in a dental or medical setting.
- ~1 years of experience with insurance billing and accounts receivable.
- ~ Dentrix or other dental software experience.
About Heartland Dental
As the largest and one of the fastest-growing Dental Support Organizations, Heartland Dental provides exceptional service to its more than 2300 supported doctors in 38 states and over 1,400 supported offices. With a commitment to living core values that promote diversity and inclusion, we provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.
