Dental Front Office Assistant Role

Company Overview
Highbrook Way Dental Care is a dynamic dental practice committed to delivering exceptional patient care and experiences. As part of the Heartland Dental network, we leverage cutting-edge technology and innovative approaches to ensure our patients receive top-notch treatment.

About Us
We are a 9-person team that thrives on collaboration, communication, and community. Located at Highbrook Way, we pride ourselves on fostering a positive and supportive work environment that encourages growth and development.

Job Summary
We are seeking a skilled Part Time Dental Front Office Assistant to join our team. As a key member of our front office staff, you will play a vital role in ensuring seamless patient interactions, efficient administrative processes, and maintaining accurate records. Your excellent communication and organizational skills will be essential in providing an exceptional patient experience.

Responsibilities:

• Greet and welcome patients as they enter the office to create a great first impression of our team.
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies.
• Utilize Dentrix for patient scheduling and records.
• Schedule and confirm appointments for multiple providers in the office.
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage.
• Post insurance and patient payments and process accounts receivables.
• Review treatment plan fees and payment options with patients.
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential.

Requirements:

• Minimum Qualifications:
  • Experience working in a fast-paced and customer-centric environment.
  • Excellent communication and organizational skills.
  • The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.
• Preferred Experience:
  • ~1 years of experience in a dental or medical setting.
  • ~1 years of experience with insurance billing and accounts receivable.
  • ~ Dentrix or other dental software experience.

What We Offer
Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off). Front-loaded education and training, providing you the opportunity to develop to your full potential. Opportunity to be a part of a secure company with 20 years of industry-leading experience that provides a stable career with unlimited growth potential. Access to on-demand Daily Pay.