What are the responsibilities and job description for the Booking & Activities Customer Support (FareHarbor Experience Required) (Seasonal, Part-Time) position at HigherRing?

Job Description

About HigherRing :

We are the ethical outsourcing partner for socially responsible companies. We harness business as a force for good and partner with impact organizations to lighten their load and further their purpose. We create remote, impact employment where our team members and clients are valued and supported in their efforts to advance us all toward a more sustainable world. HigherRing is B Corp and Climate Neutral certified as well as a 1% for the Planet member.

Calling all Armchair Adventure Seekers & Travelers!

We Are Hiring For a Seasonal Position - Experience with FareHarbor is required :

mid-March - April 2025 : Fridays 4-6 p.m., Saturdays 2-6 p.m. and Sundays 2-6 p.m.
April - October 2025 : Fridays 3 : 30 - 7 : 30 p.m., Saturdays 11 : 30 a.m. - 7 : 30 p.m. and Sundays 11 : 30 a.m. - 7 : 30 p.m.
All times are PACIFIC and times are subject to change
The starting hourly rate for these positions is $16-19 / hr, depending on living wage.

Booking & Activities Customer Support Team Members assist our client by answering questions and booking guests on boating excursions!

We provide efficient, effective, and empathetic customer service through phone and email channels

Keep an on social media channels for customer support and feedback, actioning when necessary

Our team may also be involved in setting up schedules and tours in the back office and booking systems

This is a fast-paced environment!

Candidates must be detail-oriented, able to juggle many responsibilities with various timelines, and skilled at working quickly in multiple Chrome tabs at once.

Most inquiries will be via phone and chat, so strong speaking and writing skills are a MUST. There will also be occasional voicemails to respond to.

Confidence in making decisions and working through customer tickets autonomously is crucial.

You will be working directly with our client and providing back-office support (from your home), so smart win-win communications skills and computer expertise are also important.

Be ready to take on additional support and operational tasks and responsibilities in various systems.

Qualifications and Requirements :

Keen problem-solving skills, and the ability to think on your feet

Experience with FareHarbor is a must

Familiarity with Zendesk, Aircall, or Talkdesk, and Slack is a plus

Strong active listening skills

Ability to use and model positive language to help customers and clients know that they are being heard and that their problems will be solved

Stamina in problem-solving, and the ability to maintain a positive attitude even on a tough day

Computer skills, including familiarity using multiple browsers, tabs, window navigations, and instant messaging tools. Experience with CRM systems and AI is a bonus

Fluency in oral and written English; second language is a plus

Dedicated and dependable work ethic

Quiet, distraction-free workspace in your home that includes a door that closes

Direct connection from computer to router / modem via Ethernet cable (no satellite or wireless Internet (WiFi))

Strong and consistent Internet bandwidth : 50 Mbps download speed and 5 Mbps upload or faster from a reliable provider

IMPORTANT : Our systems require a direct ethernet cable connection and strong Internet bandwidth.

Please check your speed at www.speedtest.net before applying to ensure they meet our minimums.

To ensure the security of client data, team members may NOT use satellite, cell phone hot spots, public networks, or WiFi connections. Depending on the team, VPN may not be allowed.

Our Benefits Package Includes :

Employee (not contractor) status at an exciting, socially-minded company

Option to participate in medical, dental and vision insurance programs (we pay a large portion of the basic plan premium)

Option to contribute to our 401(k) plan

Paid vacation after your first year

Paid sick leave

A financial wellness and coaching program - 0% loans to help pay down debt

Opportunity for everyone to be an owner in the company. Our Employee Stock Incentive Plan is offered to all employees.

An opportunity to work from home, reducing your carbon footprint, commute time and expense, and wardrobe and food costs!

HigherRing is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender expression, sexual orientation, age, national origin, disability, marital status, or military status, in any of its activities or operations.

Further, we are looking for people who want to use their power for good and we advocate as a business for pro-social / inclusive policies with elected officials and to bring awareness to our team. We believe in a woman's right to choose, that everyone deserves to be able to easily vote, that guns should be regulated with at least the same laws applicable to car ownership (licensing and insurance), that we should be vaccinated and wear masks during a pandemic, that white supremacy is a past and growing problem, that humans are responsible for climate change and that it presents a clear and present danger to life on this earth. If those concepts don't align with your worldview, we may not be the employer for you.

NOTE :

Currently, we are able to hire in the following states only. Please only apply if you live in and would be working from one of these states : Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Lousiana, Maine, Maryland, Mississippi, Nevada, North Carolina, North Dakota, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia and Wisconsin.

Ready To Take The Next Steps?

Visit our Careers page at HigherRing Careers to take the first steps!

Please be sure to (1) fully answer all the application questions, (2) add your resume, and (3) include a cover letter! (We can’t consider you without all three submissions.)

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Salary : $16 - $19

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Booking & Activities Customer Support (FareHarbor Experience Required) (Seasonal, Part-Time)

What are the responsibilities and job description for the Booking & Activities Customer Support (FareHarbor Experience Required) (Seasonal, Part-Time) position at HigherRing?

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