Office Supervisor

Description

Coyne Oral Surgery is seeking an Office Supervisor who will manage the daily operations of our specialty dental office. The ideal candidate will have strong leadership skills, a deep understanding of dental office practices, and a commitment to providing outstanding patient care. As the Office Supervisor, you will oversee staff, ensure smooth operations, and create a welcoming environment for patients and team members alike.

Office Management

Key Duties and Responsibilities

• Oversee the day-to-day operations of the dental office, ensuring smooth workflow and efficient use of resources.
• Manage patient scheduling, ensuring timely appointments and smooth transitions between appointments.
• Handle patient inquiries, complaints, and concerns professionally and promptly.
  
  

Staff Supervision

• Supervise, train, and support clinical and administrative staff.
• Ensure that staff members adhere to office policies and protocols.
• Conduct performance evaluations and provide feedback for professional development.
• Schedule staff shifts to ensure adequate coverage during office hours.
• Review and approve timesheets and time off requests
  
  

Patient Relations

• Ensure a positive and welcoming atmosphere for patients.
• Assist in handling patient registration, insurance verification, and billing inquiries.
• Resolve any patient concerns or issues with a solution-oriented approach.
  
  

Billing And Insurance

• Oversee billing and insurance verification processes, ensuring accurate claims submission.
• Coordinate with insurance companies to resolve claims and payments.
• Maintain accurate financial records and monitor office financial performance.
• Assist Revenue Cycle department to ensure maximized reimbursement is achieved.
  
  

Inventory And Supplies

• Manage office inventory, ensuring that dental and office supplies are stocked and ordered as needed.
  
  

Compliance And Quality Control

• In coordination with homebase, ensure the office is compliant with all relevant health and safety regulations, including OSHA and HIPAA.
• Maintain up-to-date patient records and ensure proper documentation and confidentiality.
  
  

Administrative Support

• Assist in the preparation of reports and other office documentation as required.
• Support the implementation of office policies, procedures, and patient care protocols.
  
  

Requirements

• 2 to 3 years of experience in a dental office or medical office management position, with a focus on administrative duties.
• High school diploma or equivalent required; associate or bachelor’s degree in healthcare administration or related field preferred.
• Knowledge of dental terminology, insurance processes, and dental office software preferred.
• Practice Management Software experience (ex. WINOMS, DSN, OMSVision)
• Strong leadership and organizational skills with the ability to manage multiple tasks simultaneously.
• Excellent interpersonal and communication skills, both written and verbal.
• Ability to maintain a professional demeanor in high-pressure situations.
• Strong attention to detail and commitment to patient confidentiality.
  
  

Benefits

• Health, Dental, and Vision Insurance
• Paid Time Off
• 401k with up to 4% company match