Complex Human Resources Coordinator

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Located in historic Old Town, Southernmost Beach Resort expands over 6 acres on a serene part of the island with Atlantic Ocean front views, gorgeous Key West architecture, and all the amenities you desire in a beach resort. Just a short walk or bike ride from Key West’s boutique shops, art galleries, eclectic restaurants, and non-stop nightlife, the resort spans over two city blocks and offers guest rooms that are located within easy reach of both the beach and world-famous Duval Street. 

The Human Resources Coordinator is responsible for assisting the Director of Human Resources and HR Manager with a variety of Human Resources functions.  He/she is also responsible for filling all hourly positions in a timely manner, accurate and timely completion of paperwork, and the understanding and enforcement of company policies.

Fundamental Requirements

• Administer insurance benefits, explain benefits, assist with completion of enrollment forms, and answer questions.
• Enter payroll information on computer (wage information, changes).
• Conduct prescreening interviews.
• Respond to unemployment claims, maintain unemployment logbook.
• Maintain new hire, termination, and transfer and promotion logbook.
• Audit hours worked in payroll reports for eligibility of benefits.
• Compile wage surveys.
• Monitor and maintain Leave of Absence log.
• Monitor Workman’s Compensation claims, complete First Report of Injury and Employers Report of Industrial Injury.
• Answer questions regarding 401K Plan, vacation and benefits (insured and noninsured).
• Maintain complimentary room night log, process employee requests.
• Prepare and place recruitment advertising.
• Process paperwork for terminating employees.
• Schedule Orientation.
• Assist in Orientation – explain benefits, conduct tour of property.
• Write articles and take pictures for property newsletter.
• Assist with special projects; plan employee events (meetings, picnics, parties).
• Assist with Employee housing as needed

Education & Experience: 

• At least 3 years of progressive Human Resources experience in a hotel or a related industry; or a 4-year college degree and at least 1 year of related experience; or a 2-year college degree and 2 or more years of related experience.
• Previous supervisory responsibility required.
• College course work in related field helpful
• Familiarity with and knowledge of employment laws are helpful.

Physical requirements:

• Long hours sometimes required.
• Sedentary work – Exerting up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

General Requirements

• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by management.