What are the responsibilities and job description for the Director of Learning & Development position at Highgate Hotels?
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Highgate Hotels
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
Overview
The Director of Learning and Development (L&D) is responsible for designing, implementing, and evaluating learning strategies that enhance employee performance, leadership development, and organizational growth. This role will oversee training programs, career development initiatives, and leadership training, ensuring alignment with business goals and fostering a culture of continuous learning.
Responsibilities
Strategy & Leadership: Develop and execute a comprehensive learning and development strategy aligned with business objectives.
Program Development: Design, implement, and manage leadership development programs, technical skills training, and career pathing initiatives.
Learning Technology: Oversee the selection and implementation of learning management systems (LMS) and e-learning platforms.
Training & Facilitation: Lead workshops, seminars, and coaching sessions to enhance leadership and employee skills.
Collaboration: Partner with senior leadership, HR, and department heads to identify learning needs and solutions.
Assessment & Measurement: Track the effectiveness of training programs through metrics, feedback, and performance improvements.
Budget Management: Develop and manage the L&D budget, ensuring cost-effective training solutions.
Diversity & Inclusion: Promote inclusive learning practices that support a diverse workforce.
Qualifications
Organizational Development, Education, or a related field.
7 years of experience in learning and development, with at least 3 years in a leadership role.
Strong expertise in instructional design, adult learning principles, and leadership development.
Experience with learning management systems (LMS) and e-learning tools.
Excellent communication, coaching, and facilitation skills.
Ability to analyze data and measure training effectiveness.
Strong leadership and collaboration skills.
Preferred Qualifications:
Certifications in L&D (e.g., CPLP, SHRM-SCP, ATD Certification).
Experience with digital learning strategies
Background in change management and organizational development.
Previous experience in luxury hotel environment
