What are the responsibilities and job description for the Banquet server position at Highgate?
Overview
The Banquet Server is responsible for the set-up and serving of food and beverages to guests at all banquet functions, according to the hotel standards.
Responsibilities
- Perform preparatory tasks and side work duties to ensure that guests are served promptly and efficiently.
- Know how to read the Banquet Event Order (BEO) and be familiar with the menu of the assigned function.
- Served guests according to the hotel’s standards in a friendly, courteous, and professional manner.
- Respond to guest problems, complaints, and accidents. Communicate to management, if necessary.
- Set all tables according to hotel standards.
- Maintain the banquet storeroom in a neat and orderly manner, stocked with any and all appropriate supplies necessary for food service functions.
- Clean-up banquet space after the completion of the function and ensure that all equipment and supplies are stored and re-stocked properly.
- Prepare room according to BEO and the various meal functions.
- Follow all money handling procedures when serving the guest.
- Know the menu items for each function served and able to give accurate descriptions.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Qualifications
- High School diploma or equivalent and / or experience in hotel or a related field preferred.
- Medium work - Exerting up to 50 pounds of force occasionally, and / or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to show initiative, including anticipating guest or operational needs
Last updated : 2024-11-20
