Complex Sales & Service Manager

Overview

The Complex Sales and Service Manager will be responsible for managing, coordinating and supervising assigned group business after it is booked by the sales department, and through completion of the event or function, while maintaining profitable operations and high quality products and service levels. The Complex Sales & Service Manager is also responsible for acting as a liaison between client and operating departments to ensure a successful meeting and to generate repeat business as well as assisting with booking business when needed.

Responsibilities

• Have comprehensive knowledge of all operational departments within the hotel; guest services, reservations, housekeeping, audio visual, switchboard, accounting, restaurants, bars, and engineering.
• Responsible for follow up of Rooming list, Deposits / payments, invoice, reservations of the Group Block
• Ensure inter-departmental coordination within all departments related to Group Block not limited to publishing group resumes and organizing group resume meetings.
• Create, review and revise rooming lists and VIP lists.
• Generate, publish, and release Banquet Event Orders to respective department.
• Follow up on all turnovers within 24 hours via telephone and within 3 days with written correspondence.
• Know meeting room setups and capabilities and selling meeting room space.
• Know sleeping room configurations and types.
• Keep immediate supervisor fully informed of all problems or matters requiring his / her attention.
• Prepare and submit required reports in a timely manner.
• Respond to requests by Meeting Planners immediately.
• Managing all inquires and assign the lead to Sales Managers
• Use the Partnership Agreement to meet client needs.
• Interact with outside planners, vendors for event setup.
• Maintain pricing integrity and propose upscale menus for clients.
• Manage existing accounts and follow up with client re-solicitation to capture future business.
• Manage the function book, sell and adjust space in order to ensure maximum potential revenue.
• Be visible on the floor and assist staff as needed during functions.
• Be involved in and / or conduct departmental and hotel training (One-to-One Training, etc.)
• Plan and execute holiday and special events in conjunction with the Director of Catering.
• Use feedback from Meeting Planner evaluations to improve service and quality.
• Participate in required program as scheduled.

Qualifications

Salary range : $70, - $75,

Salary : $75,000